Manager/Sr. Manager - Foreclosure & Claims (US Mortgage)

Company Name- Entra Solutions/BSI Financial Services

Designation/ Role- Manager/Sr. Manager - Mortgage Operations

Location- Gurgaon

Shift- 4 PM to 1AM (5 days working)

Job Title/Designation:

Manager/Sr. Manager- Mortgage Operations - Foreclosure & Claims (US Residential Mortgage)

Department: Mortgage Servicing / Default Management

Job Summary:

The Mortgage Foreclosure & Claims Manager oversees the end-to-end foreclosure and claims processes for defaulted mortgage loans. This role ensures compliance with investor, insurer, and regulatory guidelines while minimizing financial losses and maintaining operational efficiency.

Key Responsibilities:

Foreclosure Management:

• Supervise judicial and non-judicial foreclosure processes across multiple states.
• Coordinate with attorneys, vendors, and internal stakeholders to ensure timely foreclosure actions.
• Monitor foreclosure timelines and ensure adherence to investor-specific requirements (FHA, VA, USDA, FNMA, FHLMC & private investors).
• Review and approve foreclosure-related documentation including payoffs, reinstatements, judgment figures and bidding.
• Maintain accurate records and updates in the servicing system.
• Ensure compliance with federal, state, and investor regulations.

Claims Processing:

• File foreclosure advance claims for reimbursement from investors and insurers.
• Review and validate claim documentation for accuracy and completeness.
• Ensure timely submission of claims to GSE, GNMA, MI companies, and other investors.
• Track claim statuses and follow up on outstanding or denied claims.
• Collaborate with finance and audit teams to reconcile claim payments and recoveries.

Team Leadership & Compliance:

• Lead and mentor a team of foreclosure and claims specialists.
• Develop and implement policies and procedures to improve operational efficiency.
• Ensure team meets performance metrics and service level agreements.
• Participate in audits and regulatory reviews; provide documentation and responses as needed.

Qualifications:

• Bachelor’s degree in business, Finance, or related field (preferred).
• 5+ years of experience in mortgage servicing, foreclosure, and default claims.
• Strong knowledge of FHA, VA, USDA, FNMA, FHLMC & private investors guidelines.
• Excellent analytical, organizational, and communication skills.
• Proficiency in MS Office and mortgage servicing platforms.

Additional skills:

• Experience managing vendor relationships and legal counsel.
• Familiarity with credit bureau reporting and delinquency tracking.
• Ability to lead cross-functional teams and drive process improvements.
• Experience in systems like Sagent, Tempo, Loansphere & PACER.