2-4ChennaiFull-Time
Who are we?
Falcon a Series-A funded cloud-native, AI-first banking technology & processing platform that helps banks, NBFCs, and PPIs quickly and affordably launch next-gen financial products, such as credit card, credit line on UPI, prepaid card, fixed deposits, and loans.Since our 2022 launch, we’ve processed USD 1 .5Bn+ in transactions, signed on 12 of India's top financial institutions, & clocked USD 15 Mn+ in revenue. Our company is backed by marquee investors from around the world, including heavyweight investors from Japan, USA, as well as leading Indian ventures and banks.For more details, please visit https://falconfs.com/
Job Summary
We are looking for a dynamic and experienced
Delivery & Implementation Manager
with subject matter expertise in
Credit Cards
to support the successful implementation of credit card products and services for our banking partner. This role is based
on-site at the Karur Vysya Bank (KVB) office
, and the ideal candidate will have hands-on experience in working with banks, managing delivery pressure, and leading end-to-end implementation cycles.
Key Responsibilities
- Act as the subject matter expert (SME) for credit card implementation, servicing and lifecycle management
- Lead end-to-end delivery of credit card projects, including coordination with cross-functional teams – tech, product, operations, and compliance
- Serve as the single point of contact on-site at KVB for all delivery and implementation activities
- Drive UAT, deployment, go-live coordination, and post-go-live support
- Collaborate with bank stakeholders to gather and finalize business requirements
- Manage stakeholder expectations under high-pressure banking environments
- Identify potential risks and proactively implement mitigation strategies
- Track project timelines, ensure adherence to SLAs, and escalate blockers appropriately
- Regularly report project status, milestones, and issues to internal and client leadership
Required Skills & Experience
- 2–4 years of experience in the banking industry, with a focus on credit card systems / implementation
- Understanding of credit card lifecycle, including onboarding, transactions, disputes, billing, and collections
- Experience in project coordination, delivery planning, and issue resolution
- Client-facing communication and stakeholder management skills
- Ability to work under tight deadlines and manage multiple priorities in a banking setup
- Knowledge of card management systems, integrations with LOS/LMS/CBS is a plus
Preferred Qualifications
- Bachelor’s degree in Engineering, Finance, or related field; MBA preferred
- Certifications in project management (PMP, Prince2) or Agile methodologies are a plus
Work Environment
- Full-time, on-site at KVB's offices in Chennai
- Fast-paced, collaborative, and structured working environment
- Candidates must be willing to work closely with banking leadership and operations teams on-site
Location: Chennai (Primarily on-site at KVB Office; may extend to other partner banks as required)
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