Reconciliation Specialist

As a Reconciliation Specialist for Falcon, a Series-A funded cloud-native, AI-first banking technology & processing platform, your primary responsibility will be to manage daily operations, reconciliations, reporting, and dispute handling for Credit Card and Prepaid (PPI) programs. You will play a crucial role in coordinating with internal teams, banking partners, processors, and external vendors to ensure seamless operations, compliance, and accurate reporting. Your key responsibilities will include sharing daily reports with banks, FIs SFTP & partner portals, reconciling all CC, Prepaid, and other program reports, investigating and correcting discrepancies, managing customer disputes, chargeback processing via networks like Visa VROL portal, tracking closure, posting chargeback credits and fees as per approvals, reconciling card issuance and dispatch, handling Jira tickets, managing escalations for high-priority operational issues, downloading and sharing daily switch files, managing network reports, reconciling with system and settlement reports, tallying card loads, authorizations, refunds, reversals, rectifying reconciliation issues, preparing and sharing regulatory reports, generating adhoc reports, setting up operational guidelines for new client programs, reviewing and signing off reports for compliance, monitoring operational alerts, and ensuring data backup and archival. To excel in this role, you should possess a strong understanding of reconciliation processes, settlement cycles, chargeback handling, and dispute management. You should have working knowledge of SFTP, file management, automated alerts, and be able to coordinate effectively across technical teams, partners, and banking stakeholders. Excellent communication and documentation skills, proficiency in MS Excel for report analysis, familiarity with Jira or similar ticketing tools, and a detail-oriented, process-driven approach are essential. The preferred qualifications for this position include a B.Tech. or Bachelor's degree in Commerce, Finance, or related fields. This role based in Gurgaon is critical for maintaining the operational stability of live Credit Card and Prepaid programs. As a successful candidate, you are expected to be proactive in identifying and resolving operational issues. If you are ready to take on this challenging role and contribute to the success of Falcon's banking technology platform, we encourage you to apply and join our dynamic team.,