About the Team
The SBO Operations team at Navi is the engine that powers our internal execution. By managing and optimizing key processes across functions, the team ensures that every part of the business runs smoothly and efficiently. Their work forms the backbone of Navi s ability to consistently deliver high-quality products and services at scale enabling speed, accuracy, and reliability across customer journeys and internal workflows. About the Role As we continue to grow, we are looking for a Team Leader to join our Business Operation teams overseeing Litigation charter and play a pivotal role in managing complex legal matters and ensuring operational excellence. As the Team Leader for Insurance Operations Litigation, you will be responsible for managing Health Claims Ombudsman cases other litigation matters. You will ensure compliance with legal and regulatory standards, collaborate with internal and external stakeholders, and optimize day-to-day operations. Additionally, you will contribute to insurance operations, including policy management, customer service, and administrative support. What We Expect From You Case Litigation Management Manage insurance disputes referred to the Ombudsman any legal forum, ensuring compliance with regulatory timelines. Represent the company in hearings, preparing legal documents (SCNs, responses, etc.) and presenting arguments. Legal Strategic Guidance Provide legal advice on Ombudsman-related matters and collaborate with internal teams (Claims, Legal, Compliance) for accurate case handling. Compliance Reporting Ensure adherence to legal and regulatory standards, staying informed about industry regulations. Generate reports on policy issuance, cancellations, and renewals, providing insights into operational performance and KPIs. Data Management Maintain comprehensive accurate records of policyholders, claims, litigation particulars and underwriting data for informed decision-making Process Improvement Suggest and implement process improvements to streamline case handling, documentation, and communication and win rates. Drive improvements projects by collaborating with different departments. Team Management Collaboration Work closely with internal teams such as Claims, Legal, and Compliance to ensure smooth operations and resolve any issues efficiently. Provide support and guidance to team members, ensuring that the team is operating effectively and meeting performance goals. Must Haves Education Graduate in any discipline (Law degree preferred) Experience in leading a team preferred At least 3 years of industry experience required Proven experience in operations, insurance litigation, Ombudsman cases, or similar legal roles. Familiarity with regulatory bodies like the Insurance Ombudsman is desirable. Proficient in MS Office tools (Excel, Word, Outlook) for data collation and analysis. Strong problem-solving and analytical skills to assess information and draw logical conclusions. Excellent communication, negotiation, and presentation abilities. Organized and proactive, with the ability to manage multiple cases and deadlines effectively. Creative, solution-oriented mindset with strategic thinking capabilities. Inside Navi We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal Home Loans to UPI, Insurance, Mutual Funds, and Gold we re building tech-first solutions that work at scale, with a strong customer-first approach. Founded by Sachin Bansal Ankit Agarwal in 2018, we are one of India s fastest-growing financial services organisations. But we re just getting started! Our Culture The Navi DNA Ambition. Perseverance. Self-awareness. Ownership. Integrity. We re looking for people who dream big when it comes to innovation. At Navi, you ll be empowered with the right mechanisms to work in a dynamic team that builds and improves innovative solutions. If you re driven to deliver real value to customers, no matter the challenge, this is the place for you. We chase excellence by uplifting each other and that starts with every one of us. Why Youll Thrive at Navi At Navi, it s about how you think, build, and grow. You ll thrive here if You re impact-driven You take ownership, build boldly, and care about making a real difference. You strive for excellence Good isn t good enough. You bring focus, precision, and a passion for quality. You embrace change You adapt quickly, move fast, and always put the customer first.
