Manager

Role purpose

Working in the Compliance and Risk Team. You will be working alongside the Head -C&R to ensure the integrity of the day-to-day operations of a wide range of Compliance processes being delivered from the service centre. This is a generalist role where you would be expected to get involved with all areas of the compliance and risk function.

To assist in completing and establishing compliance and risk monitoring programme and to build good working relationships with the wider C&R team and partners. To assist with or lead C&R process improvements to ensure the performance of services. Assist in the handling of tasks received from inception to resolution as and when required. To contribute to and carry out compliance and operational projects as required. To deputise for the Head-C&R in his absence.

Key accountabilities

Describe the areas the role is ultimately responsible for.

• Assist in managing the end-to-end C&R services for the Mumbai Shared Services Centre
• Monitor and assign tasks
• Allocate appropriate levels of resource
• Support the allocation of team resource to meet business demand
• Conduct periodic internal reviews or audits to ensure that compliance procedures are followed
• Direct the internal investigation of compliance issues
• Identify compliance issues that require follow-up or investigation
• Disseminate written policies and procedures and training related to compliance activities
• Track and report on progress to relevant parties including managing and escalating any issues and scope changes (progress/risks/issues)
• Ensure all aspects of compliance are met
• Mitigate service delivery risks
• Proactively contribute to on-going development and process improvements
• Undertake analysis of Country hits, entities, and/or names of individuals within the process instruction and by judgement assess whether the instruction is compliant with the Policy
• Support the allocation of team resource to meet business demand.
• Make appropriate recommendation supported by robust evidence a documented rationale to Sign Off

Experience and personal qualities

• Previous experience in Compliance & Risk of shared service implementation
• At least 7-8 years of experience including 5-6 years Subject Matter Expertise in Compliance & Risk domain covering Accreditation, Sanction Checking, Transaction Monitoring, Suspicious Activity Reporting. Operational Risk and Fraud experience would be advantageous
• Excellent communication skills in English both written and verbal
• The ability to manage across multiple time zones within a fast-paced and diverse cultural environment
• Proficient in Microsoft Office
• Good hands-on experience with reporting
• A proven track record of achieving results
• Demonstrated ability to pro-actively report and present to Senior Management
• Strong creative problem solving and analytical thinking
• Flexibility and responsive to changing situations; adaptable
• Excellent time management skills and the ability work autonomously
• Ability to deal with customers and employees at all levels within the organisation