Job
Description
About VOIS VO IS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VO IS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone. About VOIS India VO IS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VO IS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone. Job Role The role will provide the support and ownership in the following areas to ensure availability of network and platform 24x7 Obtain 95% of incident resolution, minimise MTTR Support provide and build activity Manage and assist change activity with zero incident due to change Provide Infrastructure maintenance to support customer and platform requirements. On-boarding of New Networks and systems. Act as SME during Major incidents Manage multiple projects in intense environment. Prepare detailed performance, benefit analysis Improve team performance and simplify complex process Real-time operational role providing support for complex multi-technology solutions. Customer focused approach to meet desired customer experience. Support sea-cable restoration activity Support change activity Complete Service impact analysis for changes potentially engage 3rd line directly reroute requests on major faults deeper dive on fault post 1st attempt by 1st line co-ordinate and review network topology against network failures to understand is further risk is present in the network escalation management Assess network risk with current failures - review against planned works Reroute Rebuilt services & normalisation Support seacable restoration activity Support change activity Complete Service impact anaylsis for changes potentially engage 3rd line directly VOIS Equal Opportunity Employer Commitment India VO IS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics. Show more Show less
