Manager - Transition

Teleperformance (TP)

8 - 13 years

25 - 35 Lacs

gurugram

Posted:1 day ago| Platform:

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Skills Required

bpo o2c pmp due diligence customer experience management transition issue resolution stakeholder management operations lean six sigma

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description

Role Summary:

Responsible for leading end-to-end transitions of FA processes (P2P, O2C, R2R, FPA), ensuring smooth migration from client to delivery with minimal disruption. Manages planning, stakeholder alignment, risk mitigation, and post-go-live stabilization.

Key Responsibilities:

Drive FA process transitions, including due diligence, knowledge transfer, and go-live readiness.
Create and manage transition plans, timelines, and governance frameworks.
Coordinate with IT, Ops, HR, and Compliance for setup and access enablement.
Ensure SLA alignment, risk tracking, and issue resolution.
Support hypercare and ensure operational handover.

Requirements:

8+ years in BPO/shared services, with 3+ years in transition/project roles.
Strong understanding of P2P, O2C, and R2R processes.
Excellent project and stakeholder management skills.
PMP/PRINCE2 or Lean Six Sigma (preferred).
Bachelor s in Finance/Commerce; MBA is a plus.

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