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Manager - Training and Enablement, Revenue Operations

Manager - Training and Enablement, Revenue Operations

Mastercard

8 - 12 years

0 Lacs

haryana

Posted:3 weeks ago| Platform: Shine logo

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Skills Required

stakeholder engagement project management knowledge management business transformation program management change management training enablement revenue operations process transformation onboarding programs salesrevenue management security policies

Work Mode

On-site

Job Type

Full Time

Job Description

As the Manager - Training & Enablement at Mastercard "Services", your primary responsibility is to drive operational excellence by equipping the Revenue Operations team with the knowledge, tools, and capabilities required for internal process transformation across the Services Business Unit. Key Responsibilities: - Design and execute a scalable training and enablement framework tailored to the evolving needs of the Revenue Operations function. - Develop onboarding programs, role-specific learning paths, and continuous education initiatives to support career progression and operational maturity. - Partner with subject matter experts to create and maintain training content, including quick reference guides, interactive learning modules, and certification assessments. - Lead cross-functional enablement initiatives in collaboration with key stakeholders including Finance, Controllership, Risk & Compliance, etc. - Monitor and report on training effectiveness using KPIs such as adoption rates, knowledge retention, and operational impact. - Build and maintain a robust knowledge management framework that supports both the internal Revenue Operations team and external stakeholders. - Identify gaps in process understanding and develop targeted interventions to address them. - Act as a strategic partner to Revenue Operations leadership, providing insights and recommendations on enablement priorities. - Facilitate feedback loops to continuously improve enablement offerings and address emerging needs. Qualifications: - 8+ years of experience in revenue operations and enablement. - Proven track record in designing and delivering enterprise-scale training programs. - Strong understanding of Sales/Revenue management processes, tools, and administrative workflows. - Excellent communication, project management, and stakeholder engagement skills. - Ability to translate complex operational processes into digestible learning content. - Experience working in large scale operations teams for global organizations. In addition to the above responsibilities and qualifications, as a Manager - Revenue Assurance & Business Transformation at Mastercard, you are expected to: - Develop a strong understanding of the business environment. - Engage with D&S business teams and act as an Internal Consulting partner to understand pain-points related to their business model and operational processes. - Identify solutions to the pain-points using logical thinking, problem-solving skills, and leveraging better use of data & technology. - Develop design documentation such as SOPs, system requirements, user journey maps, etc. - Ensure successful implementation with disciplined Program management and Change management efforts, in collaboration with key stakeholders. - Monitor process KPIs and drive continuous efficiency improvements using system enhancements, tactical automation, or process changes. As an employee of Mastercard, it is your Corporate Security Responsibility to: - Abide by Mastercard's security policies and practices. - Ensure the confidentiality and integrity of the information being accessed. - Report any suspected information security violation or breach. - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.,

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Manager - Training and Enablement, Revenue Operations