Manager - Training and Enablement, Revenue Operations

8 - 12 years

0 Lacs

Posted:1 week ago| Platform: Shine logo

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On-site

Job Type

Full Time

Job Description

Role Overview: As a Manager - Training & Enablement, you will play a crucial role in driving operational excellence within the Revenue Operations team at Mastercard "Services". Your main responsibility will be to equip the team with the necessary knowledge, tools, and capabilities to transform internal processes effectively across the Services Business Unit. Key Responsibilities: - Design and implement a scalable training and enablement framework tailored to meet the evolving needs of the Revenue Operations function. - Create onboarding programs, role-specific learning paths, and continuous education initiatives to support career progression and operational maturity. - Collaborate with subject matter experts to develop and maintain training content, including quick reference guides, interactive learning modules, and certification assessments. - Lead cross-functional enablement initiatives in coordination with key stakeholders such as Finance, Controllership, Risk & Compliance, etc. - Monitor and evaluate training effectiveness using KPIs like adoption rates, knowledge retention, and operational impact. - Establish and maintain a robust knowledge management framework to assist both internal Revenue Operations team and external stakeholders. - Identify process understanding gaps and implement targeted interventions to address them. - Provide strategic insights and recommendations on enablement priorities to Revenue Operations leadership. - Continuously improve enablement offerings and address emerging needs through feedback loops. Qualifications: - Possess 8+ years of experience in revenue operations and enablement. - Demonstrated track record in designing and delivering enterprise-scale training programs. - Strong grasp of Sales/Revenue management processes, tools, and administrative workflows. - Excellent communication, project management, and stakeholder engagement skills. - Ability to simplify complex operational processes into easily understandable learning content. - Previous experience working in large-scale operations teams for global organizations. Note: The additional details of the company are not provided in the job description.,

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