Manager - Telephone Prayer Tower

Position Summary:

The Manager – Telephone Prayer Tower will oversee the operations of the Telephone Prayer Ministry, ensuring every caller receives prayerful support, guidance, and encouragement in line with the vision and mission of Jesus Calls. This role involves leading a team of Telephone Prayer Intercessors, ensuring operational excellence, spiritual impact, and high-quality engagement with partners and callers.

Key Responsibilities:

1. Operational Management

• Supervise daily functioning of the Telephone Prayer Tower.
• Ensure prompt answering of prayer calls and compassionate ministry to callers.
• Maintain proper shift schedules, ensuring adequate staffing.
• Monitor call quality, response time, and ministry effectiveness.

2. Spiritual & Pastoral Oversight

• Guide and encourage Telephone Prayer Intercessors in prayer, use of Scripture, and spiritual counselling.
• Ensure every call is handled with compassion, confidentiality, and faith.
• Promote blessing plans, prayer tower visits, and ministry initiatives to callers.

3. Team Leadership

• Recruit, train, and mentor new Telephone Prayer Intercessors and volunteers.
• Conduct regular team meetings, prayer sessions, and spiritual enrichment programs.
• Set performance goals and monitor progress through KPIs.

4. Quality & Process Improvement

• Implement standard operating procedures for call handling and prayer delivery.
• Use feedback from callers and partners to improve ministry approach.
• Introduce technology enhancements for better call management and reporting.

5. Reporting & Administration

• Maintain records of call volumes, nature of prayer requests, and follow-up calls.
• Prepare monthly reports on ministry impact and operational metrics.
• Coordinate with other prayer towers and central teams for events and campaigns.

Qualifications & Skills:

• Graduate
• 5+ years in a ministry, customer service, or call center management role.
• Strong leadership and people management skills.
• Excellent communication skills in English, multilingual is preferred.
• Ability to handle emotional and sensitive conversations with empathy.
• Proficiency in MS Office and call management systems.
• CRM management