Manager Technical Accounts

Job Description

-You will be responsible for providing complete technical solutions to the customers for CleverTap product integration with the customers system. -Health checks for all existing issues of their quota of customers -Customer calls in order to understand and solve their problems and use cases-Liaise with internal teams in order to resolve issues or create solutions in order to drive adoption What will you do : -Partnering with the Customer Success Team, to own the relationship with customers technical team for the assigned accounts. -Assist with product integration, provide solutions to implement Use Case, ensure performance and data sanity. -Attend customer queries, inquiries, tickets and resolve them to enable usage of CleverTap product by the client through the complete lifecycle. -Participate in technical discussions with the customer to identify use cases, technical enhancements in the product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc) -Document technical requirements create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes What are we looking for ? Must Have: - 3-6 years of experience in Technical Support/Technical Account management/Technical Onboarding role - Excellent communication (written and verbal skills), able to take complex technical ideas and translate them to non-technical stakeholders to achieve the desired outcome -Work internally to drive teams in order to create workable solutions for the client -Experience with mobile development - any of the following Android, iOS, React Native-Experience with web development Good to Have: -Experience in a customer-facing role involving technical problem solving, product implementation, technical support in B2B SaaS, Mobile, API, or Web-based technologies -Experience with web development Measures of Success: -Platform audits and health checks -Product adoption - breadth and depth