Manager Sales Support – Commercial Kitchen Equipment

Job Title: Manager Sales Support / Commercial Kitchen Equipment

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Reports to:

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Job Summary:

Manager

Key Responsibilities:

• Technical Sales Support:

• Assist the sales team in understanding customer requirements and proposing suitable kitchen equipment solutions.
• Provide technical inputs for tender documents, proposals, layout drawings, and quotations.
• Support in product demonstrations, technical clarifications, and pre-sales client discussions.

• Customer Coordination:

• Serve as the primary point of contact for customer queries post-sales, including order tracking, installation coordination, and commissioning.
• Liaise between customers, production, logistics, and field engineers to ensure timely delivery and project completion.

• Documentation & CRM:

• Maintain up-to-date records of enquiries, quotations, orders, and customer interactions in CRM or ERP systems.
• Generate technical reports, performance summaries, and sales dashboards as required.

• Product Knowledge:

• Develop in-depth technical understanding of bulk cooking equipment such as boilers, tilting pans, steam cooking systems, trolleys, hot plates, etc.
• Stay updated on product innovations and contribute feedback to R&D and design teams.

• Project Support:

• Support institutional customers during project execution including site visits for technical assessments, utility readiness, and layout validation.

Required Qualifications:

• Diploma / B.E. / B.Tech. in Mechanical / Electrical Engineering  (OR) MBA Sales & Marketing
• 8-12 years of experience in a technical support or sales support role, preferably in OEM manufacturing or capital equipment (industrial kitchen, HVAC, process equipment, etc.).
• Familiarity with institutional or B2B sales cycles and government/corporate tender processes.

Key Skills:

• Strong communication and customer-facing skills.
• Proficiency in MS Office, and CRM tools.
• Ability to coordinate across departments (sales, design, production, service).

Preferred Experience:

• Experience working with products related to commercial kitchens, food processing, boilers, or industrial-grade equipment and B2B OEMs.

Benefits:

• Competitive salary and incentives
• Opportunity to work with a market leader in commercial kitchen manufacturing
• Career advancement and training opportunities
• Exposure to pan-India institutional sales projects

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