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Reward360
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Manager - Reward Operations and Warehouse Ops

Manager - Reward Operations and Warehouse Ops

Reward360

6 - 10 years

10 - 15 Lacs

bengaluru

Posted:1 day ago| Platform:

Apply

Skills Required

automation data analysis claims kaizen mis billing packaging management order processing customer engagement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Reward360 Global Services Pvt Ltd is India premier Customer Engagement Solutions Company. Headquartered in Bangalore with an office in Dubai and Singapore, our Global loyalty solution has been built after years of deep understanding of consumers, the nuances of the loyalty diaspora, the onset of big data, and most important the simplicity that needs to be delivered across any loyalty program

Location

: Reward360 warehouse, Peenya (Please apply if willing to work at our warehouse, candidates in Peenya and surroundings will be preferred)

Job Purpose

To manage

end-to-end rewards fulfillment operations

, including inventory, kitting, dispatch, courier management, and SLA adherence for multiple clients, ensuring

accuracy, timeliness, cost efficiency, and client satisfaction

Key Responsibilities

1. Rewards Operations Management

Own
order processing, kitting, packing, dispatch, RTO, and returns
for rewards & gifting programs.
Manage
SKU diversity
(physical gifts, vouchers, customized kits).
Ensure
on-time fulfillment
as per client SLA (TAT, accuracy, delivery timelines).
Handle
peak volumes
during campaigns, festivals, and promotions.

2. Warehouse & Inventory Management

Oversee
inbound, GRN, put-away, storage, picking, and cycle counts
.
Maintain
high inventory accuracy
through WMS/system controls.
Monitor
aging, slow-moving, non-moving, and expiry-based inventory
.
Ensure proper
storage, labeling, and FIFO/FEFO
practices.

3. Kitting & Customization Control

Plan and execute
manual/automated kitting operations
(combo gifts, festive packs, client-branded kits).
Control
BOM accuracy
, component availability, and wastage.
Ensure
quality checks
at kitting and packing stages.

4. Courier & Dispatch Management

Manage multiple courier partners (surface/air/express).
Optimize
courier allocation, pin-code coverage, and cost per shipment
.
Track
dispatch vs delivery vs RTO performance
.
Coordinate with finance for
billing reconciliation and claims
.

5. MIS, Reporting & Controls

Publish
daily/weekly/monthly MIS
, including:
Order received vs fulfilled vs delivered
SLA & TAT performance
Inventory reconciliation
RTO, NDR & exception analysis
Drive
data-based decision making
and continuous improvements.

6. Client & Stakeholder Management

Act as
SPOC for key reward clients
.
Manage client expectations, escalations, and campaign launches.
Conduct
weekly/monthly review calls
with clients and internal teams.
Support new client onboarding and SOP finalization.

7. Team Leadership & Manpower Planning

Lead
Operations Managers, Supervisors, MIS, and floor staff
.
Plan manpower for
normal and peak loads
(campaigns/festivals).
Drive
training, productivity, discipline, and engagement
.
Monitor attrition and team performance.

8. Cost Control & Process Improvement

Control
OPEX, packaging cost, manpower cost, and courier expenses
.
Identify opportunities for
process simplification and automation
.
Drive
Kaizen / Lean initiatives
to reduce errors and rework.

9. Compliance, Audit & Safety

Ensure compliance with
client SOPs, statutory norms, and audits
.
Maintain
5S, hygiene, and safety standards
in warehouse.
Support internal, client, and finance audits.

Key Skills & Competencies

Strong exposure to
Rewards / Loyalty / Gifting operations
Hands-on
Warehouse & Fulfillment management
Strong
MIS & data analysis skills
Client-facing & escalation handling
Leadership & manpower planning
Cost optimization & process improvement mindset

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Manager - Reward Operations and Warehouse Ops

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Location

Job Purpose

end-to-end rewards fulfillment operations

accuracy, timeliness, cost efficiency, and client satisfaction

Key Responsibilities

1. Rewards Operations Management

order processing, kitting, packing, dispatch, RTO, and returns

SKU diversity

on-time fulfillment

peak volumes

2. Warehouse & Inventory Management

inbound, GRN, put-away, storage, picking, and cycle counts

high inventory accuracy

aging, slow-moving, non-moving, and expiry-based inventory

storage, labeling, and FIFO/FEFO

3. Kitting & Customization Control

manual/automated kitting operations

BOM accuracy

quality checks

4. Courier & Dispatch Management

courier allocation, pin-code coverage, and cost per shipment

dispatch vs delivery vs RTO performance

billing reconciliation and claims

5. MIS, Reporting & Controls

daily/weekly/monthly MIS

data-based decision making

6. Client & Stakeholder Management

SPOC for key reward clients

weekly/monthly review calls

7. Team Leadership & Manpower Planning

Operations Managers, Supervisors, MIS, and floor staff

normal and peak loads

training, productivity, discipline, and engagement

8. Cost Control & Process Improvement

OPEX, packaging cost, manpower cost, and courier expenses

process simplification and automation

Kaizen / Lean initiatives

9. Compliance, Audit & Safety

client SOPs, statutory norms, and audits

5S, hygiene, and safety standards

Key Skills & Competencies

Rewards / Loyalty / Gifting operations

Warehouse & Fulfillment management

MIS & data analysis skills

More Jobs at Reward360