Manager - Projects & Operations (Director's Office)

Project & Operations Management

• Track, monitor, and coordinate all ATO and FTO projects, ensuring that milestones, deliverables, and deadlines are achieved as per agreed timelines.
• Act as the central point of coordination between the Director and departmental heads, ensuring smooth flow of information, clarity of responsibilities, and timely submission of updates.
• Facilitate inter-departmental coordination by aligning project objectives across Training, Operations, Compliance, HR, Finance, and other teams, resolving bottlenecks, and ensuring accountability.
• Prepare detailed project status reports, dashboards, and presentations for periodic reviews with the Director and leadership team.
• Identify risks, delays, and dependencies in projects; escalate issues proactively to the Director along with actionable recommendations.
• Ensure all projects and operations adhere to DGCA guidelines and internal compliance standards, maintaining proper documentation and audit readiness.
• Follow up on decisions made in leadership meetings, ensuring timely action closure by respective departments.

Directors Office Support

• Manage the Directors calendar, emails, correspondence, and meeting priorities with a focus on optimizing time, reducing distractions, and enabling focus on high-impact work.
• Draft, review, and prepare professional communication, presentations, and reports for internal and external stakeholders on behalf of the Director.
• Organize and support leadership meetings, reviews, and special committees by preparing agendas, minutes, and tracking agreed actions to closure.
• Anticipate the Directors requirements by gathering relevant information in advance of meetings and engagements.
• Handle sensitive and confidential information with the highest level of professionalism and discretion.
• Represent the Directors office in coordinating with teams, ensuring timely responses, and following up on pending issues.

Communication & Stakeholder Management

• Serve as the primary liaison between the Director’s Office and internal teams, external partners, regulatory bodies, and industry stakeholders.
• Build strong, collaborative working relationships across ATO and FTO departments to enable effective communication, cross-functional problem solving, and project alignment.
• Maintain a structured communication framework—circulating project updates, decisions, and directives to relevant stakeholders on behalf of the Director.
• Demonstrate excellent drafting, presentation, and verbal communication skills in preparing official correspondence, reports, and documents.
• Support the Director in external interactions with clients, regulators, investors, and other high-level stakeholders, ensuring the organization is represented professionally.

Requirements & Skills:

• Graduate/Postgraduate in Business Administration, Aviation Management, or related field.
• 5–7 years of experience in project coordination/management, operations, or executive office roles, preferably within the aviation/training sector.
• Strong knowledge of aviation training operations (ATO/FTO) and regulatory framework.
• Exceptional communication, drafting, and presentation skills.
• Proven ability to manage multiple priorities with attention to detail.
• High proficiency with MS Office/Google Workspace; exposure to project management tools is an advantage.
• Professional presence, discretion, and ability to handle high-pressure situations with maturity.