Manager Professional Services Consulting

Job Description

As an Associate Manager, you will play a crucial role in supporting your team and ensuring the smooth operation of daily activities. Your responsibilities will involve overseeing resources and ensuring that tasks are completed efficiently to enable a seamless follow the sun implementation methodology. This role supports the internal Executive Sponsor for assigned projects, provides leadership throughout the launch cycle, and partners with other departments to deliver a launch experience aligned with, or exceeds expectations. The team you will be leading will be responsible for implementing UKGs Full Suite HCM Solution to our customers, globally. You will serve as the delivery lead on UKG engagements by providing oversight to the project team and maintaining impactful relationships with the project team by: Clearly understanding the portfolio of project requirements and objectives while ensuring project profitability. Drive consistency and repeatability of project delivery across the business to ensure tasks are completed on-time. Proactively manage the health of projects thru on-going quality assurance techniques, reporting, and activities. Maintain a high-level of customer satisfaction while managing customer escalations as required. Accurately forecasting project staffing needs and work closely to staff projects while maximizing overall staff utilization. Directly manage Project Management staff to inspire them to achieve their best and provide on-going career development/mentoring. Identify and implement key improvement initiatives that result in efficiencies and innovations that benefit external and internal stakeholders. Qualification: Bachelors Degree in a Technical Field; MBA Desired. 10-12 Years of Work Experience; People Management Preferred. Ambitious Experienced Professional Services Leader with proven Skills. Strong Project Management Skills and Enterprise Software Experience. Understanding of Professional Services Operations, including Performance Benchmarks/Levers, Resource Deployment, Staff Development, and Partner Management. Business-Minded Leader with the Ability to understand Technical Situations and have an Executive-Level Presence and Credibility with Customers. Demonstrated Experience in Selling Services as part of an Enterprise Software Company. Outstanding People/Team Management and Communication Skills