Manager - Process Training

Teleperformance (TP)

2 - 5 years

2 - 6 Lacs

chennai

Posted:1 day ago| Platform:

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Skills Required

training programs customer experience management technical training design coaching crm customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Develop and implement comprehensive training programs for employees.
Conduct needs assessments to identify skill gaps and create targeted training solutions.
Design and deliver discipline-specific professional and process/tool knowledge training.
Provide non-technical training on general workplace standards, processes, and tools.
Lead a team of specialists, including coaching, mentoring, and training others.
Ensure the implementation of short to medium term activities within the business area or support sub-functions.

Job Requirements

Minimum 2 years of experience in training and development, preferably in an international setting.
Strong understanding of CRM/IT enabled services/BPO industry trends and best practices.
Excellent communication, presentation, and interpersonal skills.
Ability to work independently and as part of a team.
Strong analytical and problem-solving skills.
Experience in developing and implementing effective training programs.
A B.Tech/B.E. degree is required.

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