Manager, Post Sales Systems Engineering

Job Description

You want to impact the industries that run our world: Your efforts will result in real-world impact helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. You are the architect of your own career: If you put in the work, this role won t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. You re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. In this role, you will: Team Leadership & Development: Build, lead, mentor, and scale a high-performing Post-Sales Systems Engineering team in Bengaluru. Foster a culture of collaboration, innovation, accountability, and excellence, embedding Samsaras cultural principles within the India-based engineering team. Oversee resource allocation, performance management, and professional development for your engineering team. Post-Sales Systems Strategy & Technical Execution: Contribute to defining and executing the technical strategy for Post-Sales systems (e.g., Customer Support, Success, Experience platforms), collaborating with leadership to align with global business objectives and the customer journey. Support the design, development, implementation, and continuous improvement of robust and scalable solutions for post-sales functions by working closely with technical Subject Matter Experts (SMEs) and business partners. Drive the evolution and optimization of our customer-facing post-sales systems, ensuring they meet the needs of a rapidly growing business. Engineering & Operational Excellence: Establish, govern, and continuously enhance engineering best practices, coding standards, development lifecycles, and system performance for the Post-Sales Systems Engineering team. Oversee critical operational processes including incident management, Root Cause Analysis (RCA), problem resolution, and release management for post-sales systems. Cross-Functional Collaboration & Stakeholder Management: Collaborate effectively with global stakeholders across technology and business to define requirements, deliver impactful technology solutions, and ensure clear communication and alignment. Drive cross-functional initiatives and foster a shared vision for post-sales systems by leveraging strong influencing and communication skills. System & Vendor Management: Oversee the technical aspects of vendor relationships for post-sales technologies, ensuring top-notch tools and services. Establish, track, and report on key performance indicators (KPIs) for post-sales systems and engineering team delivery. Ensure all post-sales systems and engineering practices adhere to industry standards, legal requirements, and security best practices. Contribute to budget planning and management for post-sales systems engineering initiatives. Champion, role model, and embed Samsara s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. Hire, develop and lead an inclusive, engaged, and high performing team. Minimum requirements for the role: Bachelors degree in Computer Science, Information Technology, Engineering, or a related field; Masters degree is a plus. Overall 10+ years and 3+ years of experience in engineering leadership or management roles, preferably with a focus on developing and supporting Post-Sales systems (e.g., Customer Support platforms like Salesforce Service Cloud, Zendesk; Customer Success platforms like Gainsight; and related CRM functionalities for post-sales operations). Proven experience in building, scaling, and managing engineering teams, preferably with experience establishing teams in India. Strong technical background with hands-on experience in systems design, software development, integrations, and database technologies relevant to enterprise business systems. 3+ years of technical expertise with a Service CRM, particularly Salesforce Service Cloud, Contact Center as a Service (CCaaS) platforms, integration technologies (e.g., Workato, Zapier, APIs, middleware), and relevant coding languages (e.g., Python, JavaScript, Apex). Experience in managing operations for business-critical systems, driving system stability, and promoting operational excellence through engineering solutions. Deep business acumen, exceptional strategic thinking, and problem-solving skills, with the ability to translate complex business requirements from post-sales functions into scalable technical solutions. Advanced influencing, interpersonal, communication, and collaboration skills, with a strong executive presence and proven experience working effectively with global cross-functional teams. A strong customer-centric mindset, with a passion for delivering value and an excellent customer experience through technology. Experience with Agile/Scrum methodologies and modern software development practices