Manager, Operations

Epsilon Data Management

10 - 12 years

10 - 15 Lacs

bengaluru

Posted:4 hours ago| Platform:

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Skills Required

application support automation performance management project management analytical incident management business continuity planning continuous improvement service quality product support

Work Mode

Work from Office

Job Type

Full Time

Job Description

What will you do - Key Responsibilities: Provide oversight for client delivery and ensure successful execution of services in alignment with SLAs
Lead and manage production support processes including incident management, problem management, and defect tracking
Coordinate with internal teams and stakeholders for issue resolution and delivery escalations
Drive the release and deployment process, ensuring seamless transition of new features and fixes to production
Handle client service requests, ensuring timely and accurate responses aligned with customer expectations
Manage periodic Product upgrades, Production Maintenance, Data Compliances, Vulnerability Management etc
Review & oversee functional, regression and exploratory testing activities post any production changes
Manage transition activities, ensuring new clients or projects are onboarded effectively
Lead service validation and reporting to monitor performance and identify areas for improvement
Champion knowledge management practices to build team capability and reduce repeat issues
Identify and implement Continuous Service Improvement (CSI) initiatives to enhance service quality and efficiency
Lead people management responsibilities including performance management, team development, and engagement

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