Jobs

Interviews
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Pune
>
DHL Supply Chain
>
Manager -Operations

Manager -Operations

DHL Supply Chain

5 - 10 years

9 - 10 Lacs

Pune

Posted:1 hour ago| Platform:

Apply

Skills Required

Branch Head Due diligence Process efficiency Branch operations Standard operating procedures OTM New product development Regional Operations Head Service quality Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manager Branch Operations

Function

Operations

Reporting to

Branch Head

1. Purpose

Responsible for timely and profitable delivery of shipments to customers through effective management of service center operations & PUD/ DC operations

2. Key Responsibilities

Responsibilities

Operational

Support Branch Head in developing the annual branch budget

Adhere to budgeted capital and operational costs for the branch; Track Operating Costs per Movement (OCPM) and Operating Cost per Kilogram (OCPK) on a regular basis and take corrective actions, if any

Timely, accurate and profitable delivery of shipments to customers as per contractual terms and conditions through effective management of branch operations

Adhere to Standard Operating Procedures and Execution Excellence in the branch (e.g. On-time delivery performance, Transit times, RTO reduction, timely connectivity onto the network, reduction in errors etc)

Ensure optimum productivity and utilization of fleet (including network, feeder and milk runs) in the branch
Evaluate existing infrastructure for operations in the branch vis- -vis growth targets and prepare capital expenditure or capacity expansion proposals (service centers / PUD centers etc); Seek approval from the Branch Head and forward the proposals to the Regional Operations Head for further due diligence/approvals

People

Provide direction, guidance and support to function employees in the branch to help them discharge their duties effectively
Monitor the performance of the team on a continuous basis to identify key performers
Mentor and coach subordinates to develop the team s capabilities and build a robust succession pipeline

3. Key Result Areas and Key Performance Indicators

S. No

Key Result Areas

Key Performance Indicators

1.

Optimize costs in the branch

% reduction in overall Operating Costs for the branch (i.e. OCPK and PCPM)

2.

Drive Reach Enhancement

Support in the expansion into Tier 2 and Tier 3 cities as per plan (through RSPs and BDEs) for the branch

3.

Drive service quality and excellence in the branch

Overall service quality in the branch for all products in terms of Net Service Levels (NSL)

Delivery performance as per transit time for all products

Timely connectivity of DP loads on BDA flights (% adherence)

% undelivered shipments

Adherence to SOPs (measured in terms of number of non-compliances/ deviations) in terms of delivery and information upload

Achievement of target NPS Scores for the branch

4.

Ensure Security of Shipments

Number of open security related cases in the branch

5.

Ensure Regulatory Compliance

Compliance to all applicable regulatory requirements

6.

Support in the execution of Corporate Initiatives

Support in the implementation of various corporate initiatives (e.g. WDL implementation, RFID, new product development & launch, Use of OTM machines on all routes, etc) as per timelines

7.

Drive Operations of Channel Partners attached to the branch

Operational Performance of
- RSPs
- PDAs
- Delivery Agents

8.

Drive Operations Process Efficiency and capability

% increase in operational productivity in the branch(measured as shipments/ employee )

% coverage of employees - direct and indirect (as per plan) in region in terms of conduct of operations training programmes

9.

Support Employee Capability Building and Drive employee morale and engagement

% Key positions within team with identified successors / potential successors

Employee Attrition (%)

PDA Attrition (%)

Save Job Manager -Operations (Pune)

Close the popup

More Jobs at DHL Supply Chain

Associate Finance ICO

Chennai, Mumbai

Experience: Not specified

INR 5 - 8 Lacs

Associate OFR

Chennai

Experience: Not specified

INR 3 - 6 Lacs

Senior Counter Staff

Agra

3 - 4 yrs

INR 6 - 7 Lacs

Territory Service Representative

Agra

1 - 2 yrs

INR 4 - 5 Lacs

Software Engineer

Chennai

7 - 8 yrs

INR 14 - 16 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Branch Head Interview Now

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

DHL Supply Chain

Truck Transportation

Bonn Westerville

10001 Employees

124 Jobs

Key People

John Pearson

CEO of DHL Supply Chain
Nicolas Kauffmann

Executive Vice President
Karin Van Hoorne

Chief Financial Officer
Daniel A. Davidson

Chief Operating Officer
Mary Ann Rive

Vice President of HR

Before You Leave... Find Your Perfect Job!

Login to

Please Verify Your Phone or Email

Confirm Action

Contact Us

Search

Profile

Upskill and Grow with AI

Personal Settings