Manager - Onboard Experience

Role Overview: As the Manager of Gustatory & Olfactory Experiences in the Onboard Experience department, you will be responsible for leading the strategy, innovation, and execution of branded food and scent-based experiences onboard. Your focus will be on curating premium, branded, and sensorial offerings that enhance the passenger journey. Your role will involve blending consumer insight, product innovation, and cross-functional collaboration to deliver memorable and differentiated onboard experiences. Key Responsibilities: - Serve as a thought leader for designing and developing branded food and olfactory experiences across all cabin classes. - Develop a strategic roadmap for gustatory and olfactory offerings aligned with brand positioning and customer expectations. - Conduct market research to identify trends, gaps, and opportunities in the sensory experience space. - Curate offerings that resonate across diverse passenger segments by understanding regional and global consumer preferences. - Lead the development and launch of new branded food products and scent-based experiences. - Collaborate with brand partners, suppliers, and internal teams to ensure quality, consistency, and innovation. - Write user stories and product briefs defining goals, customer impact, and success metrics. - Present and defend concepts to senior leadership and cross-functional teams. - Communicate project updates, insights, and outcomes effectively to stakeholders. - Track performance of offerings using feedback, usage data, and operational metrics. - Recommend enhancements based on insights, feasibility, and brand alignment. - Manage cross-functional development across Agile teams to ensure timely and goal-aligned execution. - Support the preparation of high-quality presentations for internal and external stakeholders. Qualifications Required: - Bachelor's degree in Product Design, Hospitality, Sensory Science, or related field; Master's degree preferred. - 7+ years of experience in consumer-focused product and service development. - Minimum 5 years in product innovation, preferably in experience curation within hospitality, aviation, or luxury services. - Experience working with branded food products and/or olfactory design is highly desirable. - Strong understanding of sensory design principles, usability, and customer experience. - Excellent communication, presentation, and stakeholder management skills. - Ability to work independently in a fast-paced, cross-functional environment.,