Job Summary:
The Manager On Duty (MOD) will oversee the daily operations of the hospital during off-hours (evenings, weekends, holidays, and overnight shifts). The MOD ensures that all departments function efficiently and safely, provides leadership to staff, manages patient care concerns, and addresses any emergencies or incidents. The role involves working closely with the nursing, medical, and administrative teams to maintain high standards of care, quality, and safety.
Key Responsibilities:Operations & Leadership:
- Operational Supervision: Oversee day-to-day operations of the hospital to ensure that patient care and hospital services are uninterrupted and efficient.
- Staff Supervision: Supervise hospital staff on duty, ensuring they adhere to hospital policies, procedures, and safety standards.
- Problem Solving: Address operational challenges, patient issues, and staffing concerns, providing solutions in real-time to avoid disruptions.
- Staff Support: Provide guidance and support to nursing, medical, and allied health staff, assisting with patient care or staff conflicts when necessary.
- Staffing & Shift Coverage: Coordinate shift coverage, manage staffing schedules, and address call-offs or absenteeism.
Patient & Family Relations:
- Patient Care Management: Ensure that patients’ needs are met promptly, coordinate care, and escalate issues if necessary to the relevant department or medical personnel.
- Family Communication: Act as a point of contact for patients’ families during off-hours, addressing concerns, and providing updates when required.
- Complaint Resolution: Handle patient or family complaints and concerns, escalating them when necessary while maintaining professionalism and confidentiality.
Emergency Management & Incident Response:
- Emergency Preparedness: Serve as the first point of contact in emergency situations, overseeing the hospital’s response to incidents such as medical emergencies, code situations, or disasters.
- Incident Documentation: Document incidents, accidents, or unusual occurrences, and ensure proper follow-up actions are taken.
- Safety Compliance: Ensure adherence to hospital safety protocols and legal regulations, especially in emergency situations.
Collaboration & Communication:
- Liaison: Act as a liaison between senior hospital leadership, department heads, and staff to ensure smooth communication and immediate resolution of any issues.
- Coordination: Work in collaboration with the medical and administrative teams to ensure timely communication regarding patient care, departmental concerns, and operational updates.
- Reporting: Maintain accurate records and reports regarding hospital operations, staff performance, patient care incidents, and emergency responses.
Administrative & Regulatory Compliance:
- Compliance: Ensure all hospital operations comply with local, state, and federal regulations and hospital policies.
- Record Keeping: Ensure all documentation is accurate and up-to-date, including incident reports, shift logs, and operational records.
- Quality Control: Monitor and uphold the hospital's standards of care, operational protocols, and infection control measures.
Qualifications:Education & Experience:
- Bachelor’s Degree in Healthcare Administration, Nursing, or related field (required). Master’s Degree is a plus.
- 2+ years of experience in healthcare operations or management, with at least 1 years in a supervisory role.
- Previous experience in hospital administration or as a nurse leader in a clinical environment is preferred.
- CPR and First Aid Certification required. Advanced certifications such as ACLS or BLS are a plus.
Skills & Competencies:
- Strong leadership and team management abilities.
- Excellent problem-solving and conflict resolution skills.
- Ability to remain calm and decisive in emergency situations.
- Strong verbal and written communication skills.
- Critical thinking with the ability to assess situations and prioritize actions effectively.
- Attention to detail and a commitment to upholding high-quality patient care.
- Knowledge of hospital operations, safety protocols, and patient care standards.
- Proficiency in hospital management systems and EMR (Electronic Medical Records) software.
- Ability to handle confidential information with discretion and integrity.
Physical Demands:
- Ability to stand and walk for extended periods of time.
- May require the ability to lift or move patients with assistance.
- May be exposed to medical hazards and environmental conditions (e.g., infection control, bloodborne pathogens).
Working Conditions:
- The position requires working during off-hours, including weekends, holidays, and overnight shifts.
- The MOD will be expected to respond to emergencies promptly and handle high-pressure situations effectively.
- Work in a hospital environment with occasional exposure to challenging and emotionally demanding situations.
Compensation & Benefits:
- Competitive salary based on experience.
- Health, dental, and vision insurance.
- Paid time off (PTO) and sick leave.
- Continuing education and training opportunities.
Job Type: Full-time
Benefits:
Education:
Experience:
- total: 4 years (Required)
- Manager on Duty: 2 years (Required)
Work Location: In person
