Manager - Manager – Customer Supply Chain, Distribution & Logistics

Position:

Location:

Company:

Order & Desk Coordination

• Receive confirmed Purchase Orders (PO) from Sales/Marketing and prepare Order Acknowledgement (OA).
• Update new orders in ERP and ensure quotation/order details are correctly entered.
• Prepare Order Review Form after order receipt.
• Coordinate with Planning, Production, QA, and Dispatch teams for smooth order execution.
• Communicate with customers regarding delivery schedules and provide order status updates.
• Follow up with customers for schedules/forecasts and escalate cases where schedules fail till month-end.
• Collect and confirm Goods Receipt Reports (GRR) from customers after delivery.
• Prepare and submit customer commercial documents (Vendor Registration, Agreements, etc.).
• Coordinate submission of technical documents to customers (PPAP, TDS, MSDS, etc.).
• Record and forward customer complaints to relevant stakeholders and track resolution.
• Maintain ISO/IATF documentation and ensure CS & Logistics records are updated.
• Prepare weekly and monthly MIS reports on deliveries, pending schedules, and stock status.

Dispatch & Logistics (D&L)

• Communicate packing advice to Dispatch section.
• Plan and monitor dispatches for on-time execution.
• Select and coordinate with transporters for dispatch of material.
• Monitor sales invoice acknowledgment from customers.
• Ensure timely dispatch and delivery of products to customers.
• Monitor and update approved transporter list.
• Track and update premium freight records.
• Monitor and update finished goods stock records.

• Authorized to prepare and release Order Acknowledgements (OA).
• Coordinate directly with Planning, Production, QA, Dispatch, and Transport teams.
• Finalize transporter selection from the approved list.
• Communicate directly with customers regarding dispatch status, delivery confirmation, and GRR.
• Escalate delays or logistics issues to Senior/General Manager for decision-making.

• Bachelor’s/Master’s degree in Supply Chain Management, Operations, Logistics, or related field.
• Minimum 2 years of relevant experience in Customer Supply Chain/Logistics.
• Total work experience: 5–10 years.
• Strong knowledge of ERP systems, ISO/IATF documentation, and MIS reporting.
• Excellent coordination, problem-solving, and communication skills.
• Experience in handling transporters, dispatch operations, and customer schedules.

• Opportunity to work in a growing manufacturing organization with strong global presence.
• Exposure to end-to-end supply chain & logistics management.
• Career growth, professional training, and supportive team environment.

📩 Interested candidates may apply by sending their resume to:

👉 hr@lotustapes.com