Manager M365 & Collaboration

PwC Service Delivery Center

8 - 14 years

20 - 25 Lacs

bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

it services ticketing pmp analytical ifs market research business strategy information technology client management prince2

Work Mode

Work from Office

Job Type

Full Time

Job Description

Handle escalated issues from Level 1 support related to Office 365, Intune, Exchange Online, SharePoint, Teams, and other collaboration tools.
Diagnose and resolve complex technical problems with Microsoft 365 services and Google Workspace applications.
Create and maintain detailed documentation of issues, resolutions, and configurations within the ticketing system.
Work closely with Level 1 support, engineering teams, and other stakeholders to resolve issues and improve system performance.
Configure and manage Google Workspace settings, security policies, and user accounts, including managing mobile devices and performing security audits.
Provide guidance and training to users on Google Workspace and Vault functionalities, including onboarding and offboarding procedures.
Manage security settings, enforce policies, and ensure data goverce and compliance within the organization.
Monitor system performance, identify potential issues, and implement solutions to maintain optimal system functionality.
Create and maintain documentation, knowledge base articles, and best practices for Google Workspace and Vault administration.
Manage data retention policies for eDiscovery purposes.
Ensure proper recording and closure of all reported issues

Mandatory skill sets

Strong understanding of Microsoft 365, including Exchange Online, SharePoint Online, Teams, OneDrive, and Intune.
Proven ability to diagnose and resolve complex technical issues.
Understanding of cloud services and platformasaservice (PaaS) offerings.
Familiarity with tools Prince 2 and Pmp

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