Manager - Learning and Development

Job Purpose

• Understand functional capability needs and collaborate with business stakeholders to drive end-to-end learning interventionsfrom need identification and solutioning to program execution and impact measurement.
• Partner with internal teams and external learning providers to deliver high-impact programs that align with business goals and demonstrate measurable ROI and capability enhancement.
• Take ownership of learning effectiveness by tracking business impact, gathering feedback, and continuously refining learning strategies based on insights and evolving priorities.
• Facilitate select learning sessions, leveraging strong facilitation skills to enhance learner engagement and reinforce key development themes.

Key Accountabilities

Responsibilities will be developed and finalized over time and will include but will not be restricted to:

Functional Activities

• Collaborate with department heads and stakeholders to identify learning needs and design structured employee development pathways.
• Develop and deliver tailored learning solutions for non-operations functions such as HR, Finance, Commercial, Digital & Technology, and GRC.
• Leverage diverse instructional methods-learning, workshops, blended journeysto enhance learner engagement and outcomes.
• Evaluate learning effectiveness through feedback, surveys, and performance metrics; recommend improvements based on insights.
• Coordinate with external training partners to ensure consistent, high-quality delivery aligned with agreed standards.
• Engage with stakeholders to identify function-specific capability gaps and development opportunities.
• Support creation and deployment of learning calendars, content, and delivery modes with appropriate customization.
• Review and optimize existing learning programs by staying updated on emerging learning technologies and practices.
• Manage end-to-end coordination of courses with trainers, mentors, and other stakeholders.
• Maintain learning documentation, systems (LMS), and materials including handbooks and digital content.
• Conduct assessments and feedback sessions to identify skill or knowledge gaps and inform future interventions.
• Organize and manage training schedules; act as the primary point of contact for learner groups.
• Organize & manage the training schedule and act as the first point of contact for the learner groups.
• Attend trainings to track its progress & flow and highlight issues that could impact the overall objectives of the program.

Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.