Job
Description
KRA Manager – IT Infra, Network & Communications Manage In-house, Co-Located and outsourced Data Centre’s. Infrastructure Capacity Planning. Liaison with Hardware, Network, Communication and related Service Providers. Manage Service Level Agreements and Matrices Ensure seamless end-user device Management. Manage Infra Security Protocols: TCP/IP, Routing, VRF, Static, BGP, Access Lists, VLAN, WLAN, WAN, Large MPLS. Firewall, Access Control, VPN, IDS/IPS, DLP, Firewall and AV, IPS/IDS Manage Virtualization VMware and Cloud Platforms. Experienced in setting up of BIG server architecture setup for SAP/Dynamics etc. Designing, building and running Disaster Recovery Solutions, replication, automated, backup and recovery. Prepare and analyse relevant documentation such as RCA for Incident management Infrastructure and Communication Related Risk identification / assessment / response activities Proactive monitoring of links at stores. Network monitoring over MPLS network connectivity on NMS Tool. L2/L3 support for managed MPLS network of RSC/stores. Install, configure and manage all network infrastructures (switches, routers, firewalls, wireless controllers and AP's, SSL VPN, WAN compression, etc.) Maintain and ensure the reliability and performance of all LAN, WAN, and VPN components and technologies. Handling store network issues like connectivity issues and routing issues etc. Coordinating with vendor like Airtel, Tata communications, DataCraft, Velocis, Wipro, NSN, Ericsson, Cisco, Juniper, Huawei, etc. Coordinating with other fault management team and other team with ISP’s for the resolution of MPLS/ILL/PRI/NLD/Local Loop/Clear Channel/BRI/Centrex. Manage and maintain UTM/firewalls (e.g. SonicWALL-NXG) and switches (e.g. Cisco 3650, 45xx) and SSL VPN solutions (e.g. SonicWALL, Cisco, Juniper). Follow up of issues with proper escalation management for network Incidents to Compliance to defined SLA. Design and implement short- and long-term strategic plans to make certain IT Infrastructure capacity meets existing and future requirements Develop, implement, and maintain policies, procedures for Server / Storage / Security resource administration and appropriate use Practice IT asset management, including maintenance of Server / Storage / Security component inventory, life cycle management and related documentation IT Compliance and review. Handling Trouble ticket Management - Opening, Resolving and Closing or service requests with proper RFO for third party vendors. Infrastructure Related Budgeting and Controls. Optimizing Infrastructure/network Costs. Respond, troubleshoot, identify root cause and remediate issues in a complete, documented and timely manner. Provide on-call support for network systems as required. Ensure that appropriate monitoring, alerting and logging mechanisms are in place and functioning optimally all the time. Certifications : Microsoft Professional Certified Microsoft Certified Technology Specialist CCNA/MCP Certified Microsoft Azure/AWS Certified Warm Regards, Aasma Shaikh
