Manager - Guest Relations

We are looking for a highly skilled and experienced Manager - Guest Relations to join our team at Apollo Hospitals. The ideal candidate will have excellent communication skills and the ability to provide top-notch guest service.

• Manage front desk operations, ensuring seamless check-in and check-out processes for guests.
• Develop and implement effective guest relation strategies to enhance customer satisfaction.
• Collaborate with other departments to ensure exceptional guest experiences.
• Handle guest complaints and concerns professionally and courteously.
• Maintain accurate records of guest interactions and feedback.
• Analyze guest feedback to identify areas for improvement.

• Proven experience in guest relations or a related field.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Familiarity with hotel management systems and software.
• Ability to lead and motivate a team to achieve high levels of customer satisfaction.