Manager, Global Custom Operations - Singapore, India & Dubai

The Manager, Global Custom Operations at the Center for Creative Leadership (CCL) plays a crucial role in the Global Operations team by strategizing and overseeing the successful execution of all contracted work for a specific line of business. You will lead and manage the operations team to ensure alignment with strategic goals, client-centric mentality, talent development, and overall process compliance. Your contributions will directly impact the creation and execution of operational strategies, client satisfaction measurements, and service level agreement execution, all in service of CCL's mission to build better leaders and a better world. As the Manager, you will be responsible for driving operational processes to achieve efficient and scalable outcomes while fostering a culture of accountability, professional development, high performance, and ethical behavior within the team. You will collaborate with global counterparts in operations and other organizational functions to ensure seamless execution of strategies and initiatives. Additionally, you will manage resources, budgeting, utilization, and contribution for the operations team, acting in the best interest of CCL by identifying risks, challenges, and providing solutions. Talent selection, development, and training will be a key aspect of your role, where you will oversee talent selections, motivate, develop, train, and measure the performance of the team members. Continuous coaching, mentoring, and performance feedback will be essential in ensuring the success of the team. You will also lead the identification, development, implementation, and monitoring of projects for the designated line of business, in alignment with the Global Operations strategy. Your role will require strong business acumen, process discipline, client focus, learning agility, digital savvy, virtual leadership, decision-making skills, and global savvy. You should possess a Bachelor's degree with 3+ years of experience in a business manager, program manager, or senior-level project manager role, along with supervisory experience. Proficiency in Microsoft Office Suite is necessary, and some travel may be required depending on the region of support. Compensation and benefits for this position will vary by country, based on local market practices, laws, and regulations. All offers will be commensurate with relevant qualifications and professional experience. Relocation assistance is not available for this position, and applicants must reside in the managed market(s) of the posted role. CCL is an Equal Opportunity Employer committed to diversity and inclusion, providing a supportive environment for individuals with disabilities and protected veterans. Join us in our mission to develop better leaders and make a real difference in the lives of people around the globe.,