Manager Forecasting

Workforce Management (WFM)

Job Title:

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

• The Point of Contact for forecasting.
• Updates the forecast with monthly/weekly actual data and suggested improvements based on trend analysis
• Refine forecasting scenarios and generate the final forecast
• Refines and captures data to be used as input to the models
• Designs and develops forecasting scenarios
• Generate short-term forecasts, incorporating business impacts
• Revise the forecast based on feedback
• Maintain process documentation and tweak as per requirement.
• Hands-on experience on Time Series forecasting
• Understanding of WFM and Contact volume & AHT forecasting
• Hands-on experience on Google scripts

Key skills and knowledge

• Knowledge of R/ Python, Excel / Tableau & Power BI tools is a must with high proficiency.
• Experience in developing machine learning models like classification, linear/logistic regression.
• Ability to analyze huge datasets and hands-on experience in forecasting large and complex attributes.
• Analytical and good understanding of contact center metrics
• Mathematical and statistical, and exposure to R-studio/Python.
• Strong business acumen
• Should be a good communicator and a collaborator

Educational Qualification : Graduate

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

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