Manager - Field CRM

Key Responsibilities:

• Manage CRM and Alignment operations for the assigned brand
• Act as Project Manager for CRM/ZAIDYN product development, enhancements, and data integration for the brand
• Taking interviews with the business leads for requirement gathering and do UI/UX wireframe review with developers
• Lead testing efforts for CRM enhancements/releases impacting the brand
• Maintain a release roadmap and asset tracker for the brand, including CLM content
• Coordinate with brand teams/SPOCs to gather input for CRM enhancements and data enablement needs
• Liaise with upstream and downstream teams to align on data/integration requirements
• Collaborate with CRM Product, Alignment, Testing Leads, and Support Team for knowledge transfer and operational support
• Ensure necessary DQs are created for CRM/JAMS operations and enhancements specific to the brand
• Handle ad-hoc brand-related CRM requests in coordination with the Support Team

Essential Requirements:

• Overall, 7-8 + years of experience working on Field CRM (i.e. SFDC, Veeva platforms)

• B Tech / B Sc. or any other equivalent graduation. • Preferably Salesforce Admin certified

• Good understanding and experience in Pharma Field Operations and their impact on field effectiveness

• Analytically adept in enabling data-based decision making to brands • Strong communication and interpersonal skills

• High attention to detail with a strong focus on quality

Desired Requirement:

• Prior experience in US Field Operations teams in pharma industry
• Good understanding of broader content management systems
• Demonstrated ability to work independently and manage tasks without supervision
• UI/UX skills preferred