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EXL Services
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Manager

Manager

EXL Services

3 - 8 years

5 - 10 Lacs

Noida

Posted:21 hours ago| Platform: GlassDoor logo

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Skills Required

support reporting analysis data service strategies metrics management effectiveness reports swift logical workflow

Work Mode

On-site

Job Type

Part Time

Job Description

Manager

EXL/M/1436917

Utilities & OthersNoida

Posted On

29 Jul 2025

End Date

12 Sep 2025

Required Experience

3 - 8 Years

Basic Section

Number Of Positions

Band

Band Name

Manager

Cost Code

3899999

Campus/Non Campus

NON CAMPUS

Employment Type

Permanent

Requisition Type

New

Max CTC

1000000.0000 - 1500000.0000

Complexity Level

Not Applicable

Work Type

Work From Office – Fully Working From EXL/ Client Offices

Organisational

Group

Emerging

Sub Group

Emerging Business Unit

Organization

Utilities & Others

LOB

MIS & Reporting

SBU

Business Support Services

Country

India

City

Noida

Center

Noida - Centre 59

Skills

Skill

MIS REPORTING

ANALYSIS AND REPORTING

Minimum Qualification

GRADUATE

Certification

No data available

Job Description

Job Objective:

Heads a team of MIS Supervisors and/or MIS Analysts to support Operations

Essential Duties & Responsibilities:

Responsible for MIS Reporting & Service Delivery to Internal & External Customers

Manages a MIS team for 3 to 5 clients. Effectively leads and mentor the team to support Ops.

Directly manages MIS processes, Client KPIs and Financial performance in a multi-site, multi-platform. Serves as a checkpoint and reviewer of MIS processes, practices and output.

Takes ownership, engages with Ops team and drives improvement/resolution by developing plans, processes, recommending solutions/strategies and ensuring execution.

Ensures the business targets in-terms of KPI/SLA are met along with the financials goals

Develop processes, scorecards and performance plans for effective team management.

Key Metrics and Scorecard:

KPI/SLA Scorecard
Ops Feedback
Supervisor Feedback

Job Specifications (Qualifications, Skills and Experience)

Minimum Work Experience:

6 years in Workforce Management in a multi-site, multi-client, BPO environment.

2 years as Manager handling multiple programs of various sizes and complexities.

Skills Requirements:

Strong sense of personal stake and urgency in day to day management.

Ability to forge positive, objective relationships with Operations and Support teams.

Adapt, thrive and multitask in a demanding workplace while managing conflicting and shifting priorities.

Ability to foresee, dissect and fix problems using data-driven approach and common sense.

Appetite for challenges; driving projects, improvement opportunities, maturity models etc.

Effectiveness in presenting to and persuading different levels in the organization.

Experience in creating compelling analysis, reports for clients, internal reviews.

Must demonstrate thorough, swift and decisive approach to problem solving.

Must be diplomatic, resilient, positive and enterprising in resolving conflicts and disagreements.

Proficiency in basic arithmetic and statistical concepts and strong logical ability desired.

Must be tactically involved and hands on where needed.

Ability to motivate, retain and attract talent.

Flexible with extending shifts when needed.

Workflow

Workflow Type

Back Office

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