Manager Digital Operations Support

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

We are seeking a highly skilled and experienced professional to join our team as Manager of Digital Operations Support, specifically for Condition Monitoring. This leadership role is ideal for someone with a strong background in mining, construction, or waste handling equipment—whether through fleet management, engineering, or equipment support—and who is ready to guide a team of specialists in delivering exceptional equipment health insights.

Role Summary: As Manager for Condition Monitoring, you will oversee a team of advisors responsible for analyzing equipment data and delivering actionable recommendations to customers and dealers. Your focus will be on strategic leadership, team development, and customer engagement. You’ll ensure your team has the tools, training, and support they need to succeed, and you’ll serve as a point of escalation for complex issues.

This is a customer-facing leadership role where your ability to build relationships, drive performance, and foster collaboration will directly impact our customer's unplanned downtime. This position requires working onsite five days a week. What You'll Do (Key Responsibilities)

• Team Leadership & Development
  Lead, mentor, and support a team of Condition Monitoring Advisors. Provide guidance, coaching, and performance feedback to ensure high-quality service delivery.
• Strategic Oversight
  Oversee the execution of condition monitoring activities across multiple customer fleets. Ensure consistency, accuracy, and alignment with customer KPIs.
• Customer & Dealer Engagement
  Represent the condition monitoring team in meetings with customers, dealers, and internal stakeholders. Align on fleet performance strategies and action plans.
• Training & Support
  Serve as a subject matter expert and escalation point for complex equipment issues. Provide training and support to team members as needed.
• Reporting & Communication
  Review and approve monthly health reports and customer updates. Ensuring insights are clear, actionable, and aligned with business objectives.
• Process Improvement
  Identify opportunities to improve workflows, tools, and team efficiency. Collaborate with internal teams to implement best practices and drive innovation.

What You Have (Core Skills)

• Technical Excellence
  Solid understanding of Caterpillar equipment and condition monitoring elements (fluid analysis, inspections, backlog, site conditions).
• Customer Focus
  Demonstrated ability to build trust and deliver value in customer-facing roles. Skilled at aligning team efforts with customer needs and expectations.
• Data Gathering & Analysis
  Strong decision-making skills with the ability to interpret complex data and guide team recommendations.
• Effective Communications
  Excellent verbal and written communication skills. Comfortable presenting to stakeholders and facilitating cross-functional collaboration.
• Problem Solving
  Passion for continuous improvement, developing talent, improving processes, and driving operational excellence.

Top Candidates Will Also Have

• Leadership experience managing technical teams in product support, reliability engineering, or fleet management. Strong people leadership and coaching skills.
• Working knowledge of Product Link™, VisionLink, VIMS, inspection processes, equipment lifecycle planning, S•O•S Services, and the Service Information System (SIS) is desired.
• Prior experience with customer account management and Cat Foresight Condition Monitoring suite is preferred.
• Experience utilizing AI to generate value

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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