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Automotive Mahindra
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MANAGER - CUSTOMER CENTRICITY

MANAGER - CUSTOMER CENTRICITY

Automotive Mahindra

5 - 8 years

10 - 14 Lacs

Mumbai

Posted:2 months ago| Platform:

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Skills Required

Architecture Project management Cloud Data analytics Customer experience Continuous improvement Powerpoint SLAS Automotive Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities Key Deliverables: Monitor project milestones and dependencies to ensure timelines are met for all functional teams Provide a holistic view of milestones for tracking and escalate concerns to department heads/managers Facilitate escalation meetings with stakeholders when needed Act as the main point of contact for all presentations and reporting to the Senior Leadership team Have a good understanding of AI/ML/LLM technologies and their applications in an automotive business environment to enhance customer experience Prepare project progress review decks for leadership reviews, flag roadblocks, co-ordinate with stakeholders, and drive internal process efficiencies Demonstrate agility, collaboration, and foster a culture of continuous improvement Responsible for data analytics and deriving data-driven insights for the Vihaan Service CX project Experience Experience: Prior experience in project management and milestone monitoring Proficiency in preparing informative and visually appealing PowerPoint presentations for leadership reviews Familiarity with digitization, cloud architecture, and technologies like AI/ML/LLM in an automotive context Ability to foster a culture of continuous improvement and promote data-driven insights Strong communication skills to liaise with internal and external stakeholders effectively Demonstrated ability to drive process efficiencies and meet SLAs within project timelines Industry Preferred Qualifications

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Automotive Mahindra

Automotive

Mumbai

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MANAGER - CUSTOMER CENTRICITY