Manager - CRM

Gera Developments

0 years

0 Lacs

Pune Maharashtra India

Posted:1 week ago| Platform:

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Skills Required

crm scaling design efficiency standardization communication

Work Mode

On-site

Job Type

Full Time

Job Description

Long Description Cont'd

Enhancement of existing collateral and creation of new collateral in line with brand guidelines to ensure accurate expectation setting and effective service
Contributing in scaling up and reengineering the operations of the customer care function to match the growing business need & consumer expectations
Design, implementation & continuous refinement in CRM system implementation to enhance the team’s productivity and efficiency

Long Description Cont'd

Version control and standardization of legal communication in the customer life cycle
Follow-up with the clients for payments.
Rapport building with the client in the best possible ways when warranty is applicable.

Long Description Cont'd

Resolving customer queries. Highlighting to higher order whenever/wherever necessary.
Ensure 100% customer satisfaction.
Ensure timely collections.
Ensure smooth functioning of handing over formalities.

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