Manager - CRM

In this role, you will be responsible for enhancing existing collateral and creating new collateral in line with brand guidelines to ensure accurate expectation setting and effective service. You will also contribute to scaling up and reengineering the operations of the customer care function to match the growing business need and consumer expectations. Additionally, you will be involved in designing, implementing, and continuously refining CRM system implementation to enhance the team's productivity and efficiency. Your key responsibilities will include: - Version control and standardization of legal communication in the customer life cycle - Building rapport with clients in the best possible ways when warranty is applicable - Resolving customer queries and escalating to higher authorities whenever necessary - Ensuring 100% customer satisfaction - Ensuring timely collections - Ensuring smooth functioning of handing over formalities No additional company details were provided in the job description.,