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Manager - CRM

Manager - CRM

Piramal Finance

3 - 8 years

5 - 10 Lacs

Mumbai

Posted:5 days ago| Platform:

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Skills Required

CRM Relationship management SAP SAP SD after sales support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Overview:

To provide for after sales support in terms of documentation and system entries

Key Internal Stakeholders: Projects, Sales, Finance, IT Teams

Key External Stakeholders: Customer, Vendors, Channel Partners

ResponsibilitiesKey responsibilities:

Enter new booking in the system (SAP & master sheet).
Prepare the allotment letter.
Co-ordinate with Relationship Manager for registration, ensure that the registered agreement is filled correctly and all documents required are accurate and complete.
Execute the sale deed agreement.
Issue NOC for mortgage, if required by the customer.
Issue Possession letter.
Dispatch demand letters on a timely basis.
Inform the Relationship Manager regarding customers outstanding dues.
Update transaction records of payments made by the customer in SAP.
Sending receipts for payments made and update the system.
Reconciliation of Customer Accounts with Accounts department.
Handling payment defaults and recovery.
Ensure high service levels and promptness in handling customer issues & complaints.
Coordinate with site personnel for flat hand over of the apartment.
Coordinate for payment to Channel Partners.
File all documents related to customers and keep track of the couriers.

Qualifications

Qualification and Experience:

Graduate (preferably) commerce with working knowledge of excel, word and SAP-SD for data entry.
Minimum 3 years with a Real Estate developer in Mumbai

Competencies:

Good Interpersonal skills
Good communication skills; written and oral
Team player
Ability to work in ambiguity and under pressure.

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