Manager - Cluster Operations - Express Logistics

As the Manager of Cluster Operations in the Express Business department, your role involves owning the cost metrics for the cluster, ensuring adherence to defined cost budgets, and overseeing the operation of Branches and Hubs. Your key responsibilities include: - Taking ownership of cost metrics and ensuring that costs align with the defined matrix for the cluster - Conducting operations reviews to drive operational efficiency and cost-effectiveness - Managing a team of Branches and Hubs, transport coordinators, and team members within the cluster - Ensuring adequate labor and SBPS availability at Branches and Hubs - Ensuring compliance with safety, tax, and legal regulations communicated by the Head Office - Implementing corrective and preventive measures for misconduct or deviations from standards - Maintaining daily operational communication with clients to address their requirements - Ensuring high customer satisfaction through exceptional service levels - Engaging with existing customers and identifying suitable team members based on job profiles - Prioritizing work safety and providing training to new employees in this area - Motivating and nurturing team members - Identifying and retaining a pipeline of talent To qualify for this role, you should have: - A minimum of 7-10 years of experience in leading teams in the Express Business - Experience in handling labor and vehicle placements - Strong communication and listening skills to build and maintain relationships with stakeholders - Proficiency in planning and interpersonal skills to collaborate effectively with senior leadership - A drive for continuous improvement in services, products, and processes - The ability to influence organizational results and work across boundaries - Strong networking, influencing, and team-playing capabilities Join us in this role to make a significant impact on the organization's results and drive continuous improvement in service delivery and operational efficiency.,