Manager Client Technology

As a Duty Manager at Altera, a member of the N. Harris Computer Corporation family, your role involves providing leadership for a team of up to 35 engineers supporting 100+ clients on a rotating shift pattern. Your primary responsibility is to ensure the efficient and professional execution of activities associated with providing an unreasonable level of hospitality for the client's mission-critical system. Key Responsibilities: - Major Incident / Critical issue early detection and fast remediation for all matters during your shift. - Ensuring all client requests, incidents, and problems are addressed in a timely and professional manner. - Conducting stand-up calls with your team to manage proper hand-over of activities and client status between shifts and teams. - Allocating resources across teams as necessary to provide efficient and effective resolution of issues. - Identifying and implementing operational process improvements across teams. - Providing detailed and accurate job performance feedback for each resource working under your guidance. - Acting as Change Approver, Quality controller, and Post-change validation functions within your shift. - Supervising employee attendance and participation. - Assisting the Shift Site Reliability Engineers in client communication and escalations. - Inspiring and motivating the employees on their rotating shift. If you have any questions or need assistance with the application process, please contact HR.Recruiting@AlteraHealth.com.,