Manager, Client Consulting

Job Description

. Job Profile Summary Manages a team who lead projects / initiatives supporting the company-client relationship, ensuring client satisfaction. Oversees the execution and completion of information technology solutions projects and implementations in the professional services arena. Provides budget analysis, labor planning, and coordination of activities between client and company team members. Monitors project and implementation completion from initiation through delivery to meet revenue and cost projections. Oversees performance of the implementation and client acceptance of capitalized / enterprise software systems, or system integration projects or engagements. Serves as mediator to internal issues and conflicting priorities for team members of cross-functional teams focused on the delivery of new or existing solutions to clients. Job Description What Part Will You Play Provides leadership and guidance to a team tasked with conducting detailed review and analysis of data on client issues, client projects, implementations, client configuration changes, client escalations, as well as recommending appropriate client treatment. Creates, implements, tests, and strengthens plans of varying complexity aimed at supporting our clients. Collaborates with assigned clients to provide subject matter expertise from your teams area of focus Supporting your team members with removing roadblocks, finding solutions, prioritizing work as needed, communication across the organization, and raising issues as needed to leadership. Works to find ways to improve processes, efficiencies, and improved collaboration across the team and other teams in the organization. Not an exhaustive list; other duties as assigned. What Are We Looking For in This Role Minimum Qualifications Excellent Language Skills Bachelors Degree Relevant Experience or Degree in: related field of study from an accredited university is required; however, relevant experience in lieu of a degree may be considered. Typically a minimum of 5-6 years Related professional experience including a minimum of 2-4 years experience in a supervisory position or team lead position Working schedule would coincide with US hours to start and overlap over time to a more daytime routine that coincides with the existing Indian team. Preferred Qualifications Credit card business knowledge a plus TSYS Products and platforms a plus What Are Our Desired Skills and Capabilities Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments. Problem Solving - ability to deduce and solve complex issues and juggle multiple ongoing initiatives simultaneously. On call support - at times will rotate with other leaders for on-call support for our clients acting as front line client support when needed. Language Skills - A dvanced knowledge of English, written and verbal (C1 - C2).