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Manager, Centralized Billing Operations Client and Product Support

5 - 9 years

0 Lacs

haryana

Posted:4 days ago| Platform: Shine logo

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Skills Required

api revenue recognition process improvement training interpersonal communication customer service negotiation relationship management stakeholder management sla management leadership data quality management problemsolving influence management multilingual proficiency

Work Mode

On-site

Job Type

Full Time

Job Description

As the Manager, Centralized Billing Operations Client and Product Support, you will play a crucial role in ensuring accurate and timely invoicing for all Bulletin Products in the Network Distribution Channel. Your efforts will contribute to achieving revenue targets, enhancing customer satisfaction, and driving engagement with the Program. The Program supports 100+ Bulletins, generating $300+MM in revenue across various regions and programs, serving over 84,000 internal and external users. You will be responsible for maintaining strong relationships with key stakeholders and collaborating with various teams within MasterCard. **Key Responsibilities:** - Oversee data quality of Bulletins Salesforce Subscription - Manage all aspects of the Opt-Out Process - Submission of test records through API - Submission of final billing records - Research and resolve billing issues - Synchronize bill rates/ICAs - Provide billing event setup support - Ensure Revenue Recognition - Conduct pre- and post-bill analysis and validation - Drive process improvement initiatives for Bulletins and Services billing operations **Qualifications Required:** - Strong problem-solving skills with the ability to analyze and resolve complex situations - Experience in conducting training sessions across multiple products and geographies - Previous exposure to cross-functional environments requiring influence management - Multi-lingual proficiency in English, Spanish, and Portuguese is a plus - Bachelor's degree or equivalent combination of education and experience - Excellent interpersonal, written, and verbal communication skills - Proficiency in Word, PowerPoint, Excel, and Access - Customer service-oriented with the ability to handle customer issues effectively - Experience in negotiating and resolving customer concerns - Ability to interact with customers and internal stakeholders to articulate key performance indicators - Good relationship management skills with internal and external stakeholders - Demonstrated experience in working with diverse teams and regions - Effective communication of technical and business information - Track record of meeting and exceeding customer-specific SLAs - Strong problem-solving skills and adaptability in a changing environment - Demonstrated leadership, negotiation, and problem resolution skills Apply now to be a part of the CAPS Team and contribute to driving engagement, satisfaction, and loyalty in a dynamic work environment.,

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