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Manager - CCEC Operations Support

Manager - CCEC Operations Support

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Tesco

1 - 4 years

5 - 9 Lacs

bengaluru

Posted:3 weeks ago| Platform:

Apply

Skills Required

bpo career development team management operational excellence process improvement medical insurance business solutions continuous improvement operations counselling

Work Mode

Work from Office

Job Type

Full Time

Job Description

I lead and motivate my team to deliver operational excellence across all business critical metrics, continually striving to improve efficiency and service through effective communication, colleague engagement, mentoring and development of my team.

What is in it for you

As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day.

Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits.

Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable.

Salary -

Your fixed pay is the guaranteed pay as per your contract of employment.

Performance Bonus -

Opportunity to earn additional compensation bonus based on performance, paid annually

Leave & Time-off -

Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company s policy.

Making Retirement Tension-FreeSalary -

In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF.

Health is Wealth -

Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws.

Mental Wellbeing -

We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents.

Financial Wellbeing -

Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request.

Save As You Earn (SAYE) -

Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan.

Physical Wellbeing -

Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle.

You will be responsible for

Ensuring I understand our Core Purpose and the role I play in delivering this

- Role modelling the Tesco values and leading by example in what I do and how I behave

- Crafting a culture of highly engaged colleagues who are passionate about their role in serving shoppers a little better every day

- Delivering our key metrics and performance measures

- Collaborating with resource planning to deliver agreed service levels

- Supporting my team with complex issue management, liaising with partners on outstanding issues and taking ownership to close issues

- Ensuring standard operating procedures are current and adhered to by my team

- Ensuring the team receive all training, knowledge and development to provide a quality service and deliver expectations

- Mentoring my team to deliver great service, perform operational transactions to a high standard and continually uplift performance

- Holding inspiring everyday conversations with my team, recognising great performance and encouraging a focus on development and career aspirations

- Supporting the performance of my team, providing structured mentorship, expectations and accountability to improve performance in line with process

- Crafting a fair, transparent and inclusive culture for all colleagues

- Ensuring equal career development opportunities for all colleagues in my team

- Driving team action plans to build a "Great Place to Work" based on feedback and insight from colleagues

- Spotting and surfacing opportunities to address what gets in the way of great performance and improving colleague and customer experience

- Ensuring our Lead - Continuous Improvement colleagues are provided with the training, tools and support to enable CI process improvement

- Setting clear individual performance objectives with each member of my team

- Delivering my own personal objectives, preparing for and participating fully in everyday and structured conversations with my colleagues and manager

- Continually developing my skills to be the best I can be in my role

You will need

Managing performance

Management Experience in BPO

Contact Centre ways of working

People / Team management

Development of People

Operational delivery

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Manager - CCEC Operations Support