Manager

Cargill

4 - 9 years

12 - 16 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

application support employee development manager quality assurance team management configuration management application development stakeholder management operations performance monitoring salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

APPLICATION CONFIGURATION MANAGEMENT: Coordinates and builds application configurations to meet user and business requirements while identifying improvements to complex application support processes and procedures.

APPLICATION DEVELOPMENT DEPLOYMENT: Leads the team to perform basic to advanced and complex programming, configuration, testing and deployment of fixes or updates for application version releases.
USER COMMUNICATION SUPPORT: Acts as key point of contact with users to respond to application support requests and needs and prioritizes enhancements.
APPLICATION SUPPORT: Supervises day to day technical application support activities to deliver on business outcomes.
STAKEHOLDER MANAGEMENT: Coaches the team and partners with multi-functional teams, including developers, product managers and business partners to ensure configurations align with standards and project goals.
INCIDENT REQUEST MANAGEMENT: Conducts prioritization of incoming incident tickets and user requests.
VENDOR MANAGEMENT: Maintains positive relationships with software vendors and negotiates complex contracts.
PERFORMANCE MONITORING: Guides the performance of configured applications and recommends adjustments to improve efficiency and effectiveness.
APPLICATION PROCESSES PROCEDURES: Ensures and guides the implementation of improvements for application specific support processes and procedures.
TEAM MANAGEMENT: Manages team members to achieve the organization s goals, by ensuring productivity, communicating performance expectations, creating goal alignment, giving and seeking feedback, providing coaching, measuring progress and holding people accountable, supporting employee development, recognizing achievement and lessons learned, and developing enabling conditions for talent to thrive in an inclusive team culture.

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