Manager- Call Center

We are searching for a dynamic and results-driven Call Centre Manager to oversee our outbound sales operations. The ideal candidate will possess a proven track record in telesales, team management, and meeting revenue targets. Your primary responsibilities will include training, supervising, and motivating the sales team to ensure consistent performance and high levels of customer satisfaction. Your key responsibilities will involve managing the day-to-day operations of the outbound/inbound sales team, monitoring team performance to meet sales targets, developing sales scripts and training materials, implementing strategies to enhance lead conversion and customer acquisition, addressing escalations promptly, conducting regular team meetings and performance reviews, maintaining the CRM system with accurate sales data and reports, and collaborating with marketing and product teams for campaign support. To qualify for this role, you should possess a Bachelor's degree in Business, Marketing, or a related field, along with a minimum of 3 years of experience in telesales or call centre sales. Additionally, you must have at least 3 years of experience in a leadership role as a Team Manager. Strong communication, leadership, and motivational skills are essential, as well as proficiency in CRM and dialer tools. The ability to set and achieve goals, coupled with strong problem-solving abilities, will be crucial for success in this position. This is a full-time, permanent position that requires a minimum of 3 years of experience as a Call Centre Manager, with proficiency in the English language preferred.,