Manager - Business Development & Sales

Job Description

Role & responsibilities As Manager - Business Development and Sales, you will play a key role in expanding our client base by identifying and engaging with potential customers, understanding their relocation needs, and offering tailored solutions. This role requires excellent communication skills, a proactive sales mindset, and the ability to build relationships with clients to ensure a smooth sales process. Strategic (Contributory role): - Identify and maximize revenue enhancement opportunities on aspects of the move process - Undertake proactive measures to convert potential enquiry into business - Assist in branding and marketing activities at various forums/industry events Financial (Direct Ownership): - Prepare quotations, negotiate and close deals to achieve the revenue targets as per AOP - Accurately forecast and analyse revenue, profitability, margins, ensure timely and accurate invoicing, and monitor collections Business Development (Direct Ownership): - Achieve the sales targets as defined in the annual AOP and ensure business profitability - Acquire new customers by building relationships and maintaining relationships with existing customers - Create and manage customer pipelines - Create sales pitches/proposals for the full range of Relocation services - Timely follow up on potential clients through sales visits/calls - Create reports on business development activities, opportunity, conversion ratio and branch sales - Liaison with the pricing and branch move management teams to ensure customer retention, business continuity and closure of contracts - Intervene and facilitate resolution in cases of agent escalations Customer (Direct Ownership): - Build, sustain and leverage long term relationships with key clients to ensure increase in market share - Ensure high levels of CSAT scores by delivering high quality, timely services and ensuring customer delight across all interactions. There could be some level of branch level leadership responsibilities as a part of the role. Preferred candidate profile - 8-10 years of relevant experience in development/sales experience in Relocations industry or business development experience from logistics, hospitality industry - Strong verbal and written communication skills. - Ability to build rapport and maintain long-term relationships with clients. - Self-motivated, results-oriented, and able to work independently. - Strong problem-solving skills and attention to detail. - Ability to manage multiple tasks and prioritize effectively.