Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.
How You Will Contribute
You will:
- Manage the order fulfilment process, respecting the customer segment and channel mix
- Balance supply constraints and delivery of service levels through cross-functional alignment
- Use appropriate tools and processes such as availability checks and stock allocation rules
- Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs
What You Will Bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
- Good numerical, analytical and logical reasoning skills
- Microsoft office applications
- High-level of SAP competence
- An FMCG/CPG company
- A customer-facing role within customer service, logistics or sales
- Experience in an order-to-cash environment
- Experience in customer service, logistics and sales
- Good knowledge of the total supply chain/order-to-cash process
- Strong analytical and problem-solving skills
More About This Role
The role of an OTC is to lead the team to set high standards of customer service excellence, of working with customers as well as rest of the supply chain to build an efficient, collaborative and aligned supply chain system. Provide opera‐tonal focus to drive customer service values and behaviors
What you need to know about this position:
- Collaborate with the customers to build an aligned and efficient supply chain.
- Run the Customer Stock Replenishment VMI system for Customer Service.
- Drive the Fill Rates for MT/Ecom Customers.
- Partner capability building on service and cost and extending the supply chain influence on on-shelf availability.
- Improve performance on CS KPI’s and management information reporting process (e.g., CFR, SAMBC, CRS / ARS etc.).
- Develop various customer offerings and per‐form post-cost benefit evaluations.
What extra ingredients you will bring:
- Drive effective cross-functional communication among stakeholders including sales, logistics operations, demand planning, product supply and external partners.
- Achieve KPIs targets including customer ser‐vice, invoice accuracy, overdue and deductions through effective implementation of processes.
- Focus on account or channel-specific initiatives in efficient replenishment and availability while driving the implementation of joint value-creation initiatives identified through customer collaboration.
- Deliver enhanced service by driving the implementation of customer supply chain improvement initiatives and building deep relationships with the customer.
Education / Certifications:
- University Degree with Prior Experience in Supply Chain/Customer Service Domain for a reputed organization
Job specific requirements:
Technical / Work-based Skills
- Experience in CS&L function, ideally with excel‐lent knowledge of OTC management and pro‐cesses, customer supply chain management.
- Cross-functional experience (sales, CS&L controlling, demand planning, and logistics and warehousing knowledge)
- SAP, information systems, process design, standard operating procedures
- Experience leading and developing a team
- Able to analyze data and derive insights into action with a focus on delivering to timelines and KPIs
- Great interpersonal, teamwork and communication skills ❑ Able to influence, negotiate and apply commercial acumen.
General Skills / Attributes
- Effective written and oral communication. Actively demonstrates the Mondelēz values and ways of working.
- Self-motivated, good conversational and influencing skill
- Drive to take on challenges and deliver on them
- Ability to handle high stake conversations independently
- Eye for detail without losing focus on the big picture
Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy
Business Unit Summary
Mondelez India Foods Private Limited (formerly Cadbury India Ltd.) has been in India for over 70 years, making sure our mouth-watering and well-loved local and global brands such as
Cadbury chocolates,
Bournvita and
Tang powdered beverages,
Oreo and
Cadbury Bournvita biscuits, and
Halls and
Cadbury Choclairs Gold candies get safely into our customers hands—and mouths
. Headquartered in Mumbai, the company has more than 3,300 employees proudly working across sales offices in New Delhi, Mumbai, Kolkata and Chennai and in manufacturing facilities at Maharashtra, Madhya Pradesh, Himachal Pradesh and Andhra Pradesh, at our global Research & Development Technical Centre and Global Business Hub in Maharashtra and in a vast distribution network across the country. We are also proud to be recognised by Avatar as the Best Companies for Women in India in 2019 – the fourth time we’ve received this award.Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
RegularOrder Management (OTB)Customer Service & Logistics
