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Looking only for BTech (CS/IT)/BSc (IT)/BCA as undergraduation and full time MBA Management Trainee Customer Success Customer Success Group Mumbai Welcome to BUSINESSNEXT, where we believe in maximizing your true potential while doing something purposeful, we invite you to #UNLIMIT with us. Our commitment to innovation and forward-thinking is reflected in everything we do, and we're looking for like-minded individuals to join our team. If you're looking for a rewarding career in a company that values your creativity, collaboration, and innovation, we invite you to explore this opportunity and join us in being #UpForTomorrow. The Opportunity: Are you ready to champion customer success in the dynamic world of Banking, Financial Services, and Insurance (BFSI)? As our Customer Success Manager for BFSI CRM, you'll be at the forefront of driving client satisfaction, product adoption, and showcasing the transformative power of our CRM solution. You'll serve as the linchpin between our sales, product, and delivery teams, ensuring that every client's objectives are not just met but exceeded. Objectives aligned to this role: Solution Design, Sales Support & Overall Business Growth. What would you do? Strategic Alignment Ninja : Harmonize client objectives with product capabilities through seamless collaboration with sales, product, and delivery teams. Create customer champion/coach achievement illustration - working Value Maestro : Ensure the successful realization of organizations digital transformation objectives. Conduct captivating product value workshops and pitches that unveil the game-changing impact of our CRM solution on BFSI operations. Demonstration Dynamo : Wow clients with tailored product demos that address their unique challenges and ignite their excitement for our solution. Feedback Connoisseur : Implement customer surveys to uncover insights, drive continuous improvement, and elevate customer satisfaction to new heights. Issue Resolution Sorcerer : Cast spells of satisfaction by swiftly addressing client concerns and ensuring their voices are heard. Trusted Partner: Guide Business and enterprise solutions leaders make smart investment decisions by providing context and support to help teams collaborate, building better flexibility, agility, and autonomy in decision making, and enabling faster speed to value and time to market. Product Influencer: to support a scalable framework of IT assets and business processes aligned to corporate governance that supports the organization to deliver on its goals and strategic objectives. Dynamic Collaborator : Involve Solution Architects as needed for enterprise solution specific in-depth discussions or demos. Measure of Success Implement and drive Customer Advocacy Board minimum 1 each quarter. Support in product and delivery pitches to drive positive revenue growth. Engage with customers for joint vision creation and drive minimum 2 Co – Innovation ideas for each quarter Required Skills Excellent communication and presentation skills Knowledge of BFSI IT domain Demonstrated ability to communicate clearly with business and IT Follows industry technology trends through self-study and formal training and shares that knowledge internally and externally via pitch decks white papers, blog posts and social media. Extensive experience in product showcase with an exceptional knack for storytelling. Create and deliver presentation of Level 2 product demos. Deep knowledge of enterprise product architecture Excellent proficiency in English communication, both written & verbal. Continuously research the constantly evolving technology and product landscape and advice on the right selection and use of tools/technologies critical to supporting business transformation and optimization efforts. Contribute to Product research based on competition analysis. Strong analytical skills, in-depth knowledge enterprise ecosystem and web-based products/applications, B2B enterprise across BFSI vertical. Identifying and resolving cross-project interdependencies and a proven ability to juggle several initiatives and shift priorities as needed. Consulting experience working for Enterprise Clients across BFSI with spectacular client references. Behavioural Attributes: Excelling in coordinating individuals, processes, systems, and metrics to achieve exceptional implementations. Effective influencer, collaborator, and strategic planner capable of leading at all organizational levels, particularly in complex environments. Inspires and influences teams, key resources, management, and customer stakeholders to align with and achieve business objectives. Thrives in challenging situations and excels in delivering results under tight timelines. Cultivate a continuous learning culture with a strong focus on staying updated. Academic Qualification: Computer Engineering/ equivalent technical qualification from a reputed college/ university Good understanding of current technology trends along with ultra-scalable systems Proficient in effectively communicating with internal stakeholders across various domains, including technology and business. Meet The Team Connect with the team that loves the challenge of solving business problems, just like you! Anjan Pandey AVP-CSM Avadhoot Athawale VP-CSM WHY BUSINESSNEXT? WIIFM, you ask? Well, lots of real, get-your-hands-dirty gigs, building cool products for the BFSI industry that is rapidly digitizing. Expect a challenging work experience that you’re unlikely to get in a Services Company. Does that excite you? Some Quick Facts : Ours is an inspiring Garage-to-Unicorn Product story that has been scripted by gifted technologists who’re just like fastest growing SaaS companies in India, especially in the BFSI industry, with a global footprint, serving over 1 million+ users across 50+ countrie s. Are we on a Mission? We sure are - on an 8-year Moon-shot Mission to be specific. We want to accelerate the World’s transition to intuitive, digital, and joyful financial experiences and become a Decacorn in the process. To UNLIMIT your true potential with us is to traverse a journey through our core values from a space of Care: Care for self and hence choose to be Happy (Happy People) Unlearn the old and learn new things to come out of the comfort zone, overcome fear of the unknown and grow (Learning & Growth) As Learning and Growing becomes a Habit, naturally Innovate to solve problems (Innovation) That's when the Customer is Happy (Happy Customers) and acknowledges that the products and services given by us have made life and business awesome and helped the Customer to be #UpforTomorrow Come, #Unlimit your true Potential today to be #UpForTomorrow: We exist for growth and development: We’re a company that is built on a Coaching Culture, committed to supporting employees to reach their full potential, helping them achieve their professional goals while contributing to the Moonshot. We thrive on clear, lucid Objectives & Key Results (OKRs). A trusting, transparent relationship where an Individual’s OKRs, lock into the department’s which, in turn, lock into the Company’s! We thrive by being proactive: Our Brand tagline "Up For Tomorrow" implies being proactive and forward-thinking, and our Culture Philosophy of "Unlimit" speaks of having no limits on what one can achieve. You can expect a culture that will constantly encourage you to take initiative and be proactive in your career, taking charge of your own professional development. Caring for People is our Business, and a Values-led Culture is our Profit. We just happen to use tech in the process. About BUSINESSNEXT Started as CRMNEXT, an India-born MNC with proven expertise in driving digital transformation at large banks and insurance businesses in customer engagement, modernizing sales, and servicing, it led India’s visibility on the global platform as a deep-tech IT product center capable of heralding digital disruption. Today, as BUSINESSNEXT, it powers 1 million+ user across 65,000 branches and call centers, managing 1 billion end customers worldwide. It has helped leading banks to open over 200 million digital accounts, issue 100 million cards and approve over $25billion loans over the last two years. Recognized as a Visionary by leading industry analysts, we leverage technology, innovation, and experience to relentlessly deliver incredible, unique, and human experiences, acing the volatile and complex business environment. BUSINESSNEXT suite comprises CRMNEXT, CUSTOMERNEXT & DATANEXT which are AI and ML-driven cloud-agnostic platforms dedicated to enabling digital transformations. BUSINESSNEXT has its USA headquarter in Raleigh, North Carolina and its international headquarter in Noida, India. It has a footprint across 5 continents and direct offices in 14 countries across the U.S.A, MEA, and APAC. #Unlimitto be #UpForTomorrow
