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Management Trainee

Management Trainee

Genpact

3 - 7 years

1 - 5 Lacs

Bengaluru

Posted:3 months ago| Platform:

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Skills Required

Ap Helpdesk Handling Calls Complaint Management Calls Handling Query Management Query Handling Solving Queries Handling Client Calls Query Resolution Customer Queries

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities : Handle customer complaints and resolve issues in a timely and professional manner. Manage incoming calls, emails, and chats from customers, ensuring prompt response to their queries. Provide accurate information on products/services offered by the company to address customer concerns. Escalate complex issues to senior team members or supervisors when necessary. Job Requirements : 3-7 years of experience in AP Helpdesk, Call Centre, Calls Handling, Complaint Management, Query Handling, Query Management, Solving Queries. Excellent communication skills for effective handling of customer queries via phone calls. Ability to work under pressure and meet deadlines while maintaining high levels of accuracy.

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Genpact

www.genpact.com

Business Consulting and Services

New York NY

10001 Employees

2135 Jobs

Key People

Tiger Tyagarajan

President and CEO
Pramod Bhasin

Former CEO and Founder
Kurtis McBride

Chief Operating Officer
Sandeep Bhargava

Chief Financial Officer

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