Management Analyst

Management Analysts

Salary

Responsibilities

• Collaborate with the Product Owner to communicate, maintain, and prioritize Knowledge management functional requirements for implementation in ServiceNow across GCC/functions/sectors.
• Monitor the backlog of Knowledge-related requirements and enhancements, ensuring alignment with program priorities.
• Provide input to develop a user-friendly, intuitive Knowledge solution for GCC and the broader enterprise leveraging Knowledge management processes.
• Communicate effectively with stakeholders and present as needed.
• Work collaboratively and proactively with multifunctional teams.
• Maintain broad understanding of current and emerging service management trends, frameworks, tools, and roles.
• Exhibit excellent communication, time management, and multitasking skills.
• Organize and manage projects, leading diverse cross-functional teams.
• Demonstrate customer focus and service orientation with high attention to detail.
• Support Knowledge management process design, development, and implementation on the enterprise service management platform (ServiceNow).
• Provide input into unified employee experience design related to Knowledge management.
  

Eligibility

• 1 year of relevant work experience