Managed Services Tech Lead (Oracle Cloud)

Managed Services Tech Lead Oracle Cloud

The Role

Oracle Cloud Technical Lead

Oracle Redwood

You will:

• Lead and manage

  a team of Technical support consultants based in India, including recruitment, onboarding, and line management responsibilities.

• Work hands-on

  as a senior Oracle Cloud Technical support consultant, actively triaging, diagnosing, and resolving client issues.
• Partner closely with the

  UK ERP support lead

  to build a cohesive, cross-regional support function and align on processes and priorities.
• Lead and execute technical design, development, testing, and support of Oracle Cloud applications
• Deliver technical components including BI Publisher Reports, HCM Extracts, Approval Workflows, Fast Formulas, Oracle Integration Cloud (OIC) interfaces, and Fusion Analytics Warehouse (FAW)
• Design and develop solutions using

  Oracle Redwood UX

  and

  VBCS

• Conduct technical workshops, support requirements gathering, and map business processes
• Maintain clear and accurate documentation of troubleshooting steps and contribute to the improvement of support materials and internal knowledge base.
• Deliver and coordinate

  training sessions

  to support the development of less experienced team members.
• Supervise and contribute to

  quarterly system updates

  , including testing and deployment activities.
• Build and maintain strong

  client relationships

  , ensuring a high level of satisfaction through timely and effective support.
• Provide

  strategic input

  into the development of scalable, high-performing support models.
• Act as a

  key liaison

  between the India and UK teams to ensure seamless collaboration and knowledge sharing.

All employees have a responsibility to adhere to Information Security policies and processes and may be required to undertake activity from time to time to support company obligations to maintain ISO27001 Certification.

Person Specification | Skills and Experience (Essential):

• Excellent communication skills in English

  , both written and verbal, with the ability to engage effectively with clients and colleagues at all levels

• Ethical Conduct

  : Commitment to ethical standards, integrity, and compliance with relevant regulations and organizational policies

• Communication Skills:

  Ability to communicate clearly and client facing consultancy skills

• Teamwork:

  Collaboration with cross-functional teams, including stakeholders

• Customer Service Orientation:

  Focus on meeting internal and external customer needs, providing responsive support, and building positive relationships with stakeholders

• Continuous Learning:

  Willingness to learn and develop new skills, stay updated on industry trends, and pursue professional development opportunities to enable growth

• Consulting skills:

  Strong consulting skills are essential for effectively communicating with clients, understanding their needs, providing recommendations, and guiding them through the implementation process. This includes active listening, problem-solving, and client relationship management \

Skills and Experience (Mandatory):

• Minimum of

  5 years of experience

  in Oracle Cloud implementations or Managed Service operations, with a focus on leading or overseeing technical delivery.
• Extensive Knowledge on underlying database structure for ERP/HCM Oracle Cloud
• Extensively worked on BI Publisher reports, Migration and Workflow components
• Excellent Communication skills (written and oral) with good attention to detail
• Strong leadership skills and a dedication to achieving business outcomes and project deadlines.
• Ability to quickly grasp new concepts, incorporate innovations, and stay up to date with industry and business directions.
• Proven experience in a customer facing role
• Team player with demonstrable ownership of issues and ability to escalate when necessary
• Ability to operate successfully in a multi-tasked environment, with periods of pressure
• Flexibility when it comes to supporting innovative technologies
• Familiarity and understanding of rapid deployment methodologies

Skills and Experience (Desirable):

• Broader

  Oracle Application experience

  , including other HCM or ERP modules
• Experience working in a

  multi-regional or global support model

• Previous involvement in

  client onboarding or managed services transition

  projects