Managed Services CMS_ Specialist - M365 Consultant - Operate

Skills

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.
  

• Responsible for the managing day to day operations on Messaging and Collaboration stream – Office 365, Exchange, Active Directory, Email Gateway, MDM
  

Key Responsibilities

• This role require candidate to work in shifts and interact with customer on a daily basis.
• Work on ongoing and new projects throughout project life cycle.
• Serve as subject matter expert for messaging & collaboration and Active Directory technologies
• Be on-call on a rotational basis for critical issues.
  

Knowledge/Skills Requirements

• Expert on Messaging platform including Office 365, Microsoft Exchange, SharePoint, Skype for Business, Enterprise Vault Suite etc.
• In depth understanding of the capabilities of MS Office 365
• Responsible to manage large and distributed Active Directory environment
• Proven experience with Microsoft Active Directory services including forest and domain design, policies, trusts, replication and topology.
• Experience implementing GPOs, OU, resources, security principals, replication, DNS/name space, group policy management, schema modifications, ADFS, SSO, domain/forest creation
• Well versed with security aspects and maintain system security as per industry standards.
• Strong shell scripting (PowerShell, SQL, VB…)
• Working knowledge of Mobile Device Management (MDM)
• Work with third-party vendors / professional services and in-house developers as necessary
• Compose and compile thorough documentation to enable ongoing administration and support of their respective systems and applications.
• Strong ITIL process knowledge
• Strong analytical, troubleshooting and problem-solving skills
• Strong communication and collaboration skills
  

Professional Experience

• End to end incident, problem management with RCA
• Be On-Call for critical issues
• Review and recommend improvements within existing technical environment
• Strong ITIL Process knowledge
• Strong analytical, troubleshooting and problem-solving skills
  

Education Qualification

• Higher Level Qualification in a technical subject is desirable
• Any Microsoft Certification
  

Additional Information

• Strong written and Oral communication skills.
• Should be open to work in shifts.