2 - 6 years

2 - 5 Lacs

Posted:12 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Summary:

Functional Analyst

Key Responsibilities:



  • Manage

    Incident, Change, and Service Management

    processes effectively.

  • Provide

    functional support

    within the

    purchasing mainframe environment

    .

  • Work closely with

    IT support teams

    to troubleshoot production issues.

  • Collaborate with cross-functional teams to ensure smooth operations.

  • Monitor and track system performance, identifying potential improvements.


Preferred Skills & Experience:



  • Previous experience in an

    IT support role

    (preferred but not mandatory).

  • Strong

    problem-solving and troubleshooting

    skills in a

    production environment

    .

  • Knowledge of

    .NET, SQL, IIS deployment, and Networking

    is a plus.

  • Hands-on experience with

    Mainframe Cobol

    and

    Windows environments

    .

  • Exposure to

    DAF Mainframe systems

    is an advantage.

  • ITIL knowledge

    and understanding of

    service management frameworks

    .

  • Strong

    communication skills

    and the ability to work independently.

  • A

    fast learner

    with the ability to adapt to new technologies and processes.

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